buyer had wrong address, they updated it then re bought item and now refused delivery

[antai2023]

Hi guys, 

I have a buyer who bought a medium sized parcel item and then messaged me saying their address is wrong and to send it to a different address. They stated that the parcel will be too large for them to carry from their work.  I messaged to say I can only send it to their address that ebay has on the system. I gave them the option that I can cancel the order and then they can rebuy the item again after updating their address on their ebay account. They did this and re-bought the item with a different address on their ebay account. 

I send the item via royal mail tracked 48 and checked couple days later to see that they have refused the delivery. I am not sure what I should do from here, do I wait for them to contact me or do I message them and ask why they have refused delivery? (I have not got the item back from them yet) 

This buyer seems like a scam to be honest and now I have lost money on postage as I send it via medium parcel which is about £6.59. I offered free postage so in the case where I have to refund the money I presume I will have lost this money? 

Any ideas on what to do? 

[be778412]

It seems like a scam, wait for the buyer to respond to the refused delivery or politely ask why. If it's a mistake consider resending, but note that you might lose the postage cost since you offered free shipping. Stick to eBay's provided address and escalate to eBay support if needed.

[ckimodog]

@antai2023 

Sorry for your situation.  This is a US community discussion forum.  What applies in your country may not apply here in the US or other countries.  You may be better served by logging out of ebay.com and logging back into ebay.com/uk/  Here's your community forum link that may be helpful:

http://community.ebay.co.uk/t5/Discussion/ct-p/13

Good luck getting the help and advice you need. 

[stuff4divas]

@antai2023   not sure if the ebay policies here in the US are the same as where u r in the UK, so maybe post there instead, we don't have Royal Mail here

[antai2023]

Apologies, didn't realise there were separate for different countries forums. Thanks 

[frecklesfinery88]

We have had 2 here in the states first quarter with wrong address. Buyer contacted and USPS stated they would return to sender. we had to refund the buyer because they opened a never received case. We have never received the items back. April 6th was the last one with return to sender. Yes, this seems unreal as a seller & we hope to someday receive our items back.  Remember to keep track to your losses for the year. That is all we can do.