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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

HELP eBay promising next day ship without telling me!

OMG! WHAT DO I DO NOW?! ?!Ok so a new buyer "always the problem ones" just opened a case over an item that SHOULD NOT BE DUE YET! But was! I find out ebay cut the eta to ONE DAY after ship! WHY!?!?!?! How is this legal! I looked at my other sales and...

Can't Cancel Transaction

Buyer used Buy It Now to buy one of my records. No payment after a couple of days so sent a reminder. Said he bought it by accident and so wants to cancel. I tried to cancel the transaction but get this error: "You can't cancel this order because the...

send invoice or open unpaid item case

This is my first listening & the second one. Both are auction format. First one win by bid format second one buy it now format. Both buyers haven't paid yet. when I try to send invoice it didn't show up. Then I try to open a unpaid item case it show ...

Resolved! Vero Brands in eBay

Hi eBay. I want to know, How we can find out a item's Brand which is Vero Brand or not?

Number sold different from search to the actual item.

I do a search on one of my items and it shows "126+ sold". The actual number is 518. So why are the search results number lower than the actual number? I assume the higher the number the more likely a customer is to make a purchase.

Best offer option

Why does eBay feel the need to put best offer on my listings? This started about a year or two ago and I’m not happy to say the least. I used to put best offer on some of my listings but no more. Every day I have to go in and take best offer off at l...

Is this a scam account?

There is an account that was made 1 day prior to them sending me offers, and they are now sending me very high offers for several of my things I have listed for sale (more than they would have to pay, ex. an item would be $6.00 and they would offer $...

Resolved! Where to report a seller with porn magazines and barbie dolls in same store?

As a parent and grandparent, I have a real problem with this. Listing children’s toys and porn magazines in the same store is unacceptable. Did a search for a particular Barbie doll. Found one. Considered purchasing it. Looked to see what else the se...

How to turn off "sent automatically offers to interested buyers" ?

Could someone please help me to resolve this problem? How to turn off "sent automatically offers to interested buyers" in a listing?

Holds for twenty one days even when the items been delivered

I was told that my money will be held from me for the next twenty one days even though the item has already been delivered this practice sucks, and from now on I’ll be using amazon.

stale old GTC listings

My stuff has been on GTC status long enough that many listings have hundreds of views with nary an offer. When this happens to your stock what do you do? Nothing? Slash prices? Put them on sale? End and relist or sell similar (does that do any good?)...

Item sold, seller wants to cancel order but I already printed the label?

I just sold an item and packed and printed a label for it. And right after I did that, I got a message from the buyer saying to not ship the item as they didn't buy it. I cannot find the option to cancel the order now. I have cancelled orders upon bu...

Is Buyer Entitled to a Refund/Replacement on an that was a Free/Bonus Item?

I am a generous seller, and provide free gifts with purchases. Those "gifts" are not part of a listing of cours. I sent 4 candles to a buyer; in that box two of the candles were "free" candles that I gave the buyer. Two candles were broken by USPS; o...

Not able to do listing.

I am from India, want to do sell ebay.com but not able to do listing.can you help me?

Tracking offers to buyers who accepted your offer

I sent a buyer an offer to an item I had listed. The buyer accepted the offer and paid for the item. The issue is that the offer they accepted was not the offer I sent them. I have no idea how this could have happened and eBay claims that there is no...