mam98031 • Volunteer Community Member • Buyer/Seller since 1999
I email my buyer, let them know I will refund their payment in full, then they will need to resubmit their payment and I ask them to make sure that the ship to address is correct on the new payment as that is the address I'm required to ship to.
I do not cancel the transaction. This has always worked out just fine for me. And it is the easiest on the buyer.
@myangelandmyprincess wrote:Anytime I’ve refunded the buyer was unable to repay which is why I’ve always suggested a new transaction
I've never had that issue. They may have to wait a few minutes for the system to update.
@this*old*attic wrote:Not sure why - sometimes I’ve had to send a money request and sometimes not. It’s just reverted to unpaid on EBay and the customer can pay again.
The buyer may be just too quick. Sometimes it does take a few minutes for the system to properly update.
@myangelandmyprincess wrote:This would be for days. It’s been a while since I’ve cancelled though so maybe it changed
We may have a misunderstanding. I'm not at all suggesting "cancelling" the transaction. Leave the transaction in place. Just refund the buyer's payment and let them resubmit it with the correct address. Just make sure you outline it and agree to it in Ebay emails.
@csbbct wrote:
@mam98031 wrote:I email my buyer, let them know I will refund their payment in full, then they will need to resubmit their payment and I ask them to make sure that the ship to address is correct on the new payment as that is the address I'm required to ship to.
I do not cancel the transaction. This has always worked out just fine for me. And it is the easiest on the buyer.
Has anyone had to do this since Paypal has changed their policy to keep their fees on refunds? I'm wondering if this is a case where they would reimburse since it was not the fault of the seller and the fees would be collected again when the payment is resubmitted. On high-priced auctions the fees can be significant.
PP decided NOT to implement that at this time. They were suppose to start doing this on May 7th, but as of today they have not started it and there are no plans that I'm aware of to implement it.
It would however still cost the seller 30 cent as the transaction fee is still not refunded to the seller.
@myangelandmyprincess wrote:
@mam98031 wrote:
@myangelandmyprincess wrote:This would be for days. It’s been a while since I’ve cancelled though so maybe it changed
We may have a misunderstanding. I'm not at all suggesting "cancelling" the transaction. Leave the transaction in place. Just refund the buyer's payment and let them resubmit it with the correct address. Just make sure you outline it and agree to it in Ebay emails.
Sorry no that was my bad I missused cancel. Although it’s been while since I’ve done that too. But it’s been a while since I had to refund for a buyer to repay They kept getting an error messages in reference to their previous payment being refunded. I’d have to relist so they could buy. But that’s been a while since the last time I’ve had to do that. I had also seen others report buyers having a problem repaying on the boards
LOL
I have no idea why you ran into such problems other than if they system just hadn't had time to update. Fortunately I haven't had this issue in the past couple months, but it has happened this year and I just email, refund and they repay without issue.
If it ever comes up for you again, give it a try. Just make sure your buyer gives the system time to update.
