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@incrediblefinds199 wrote:so i got a email from a eBay saying this is so and so your profile came across my desk, reason was my account showed significant growth and qualified for some private assistance by a performance rep. I kind of blew it off and then got another email. kind of thought it was a scam at first but was not and I will explain soon. so the following day i got a call and on the caller id it said eBay and a full name. the name was of the rep that emailed me. so i talked to him. told him i get calls all the time asking for about student load, even though i never went to college or have a student loan. then another about my car warranty and I buy older used cars and never bought a warranty. I was like what was the fee i received on a certain item and asked what a message read in my messages. cause he claimed he had access to visual see my entire account. not sure how I feel about that. anyway he did not ask for any info. i talked and he said if i agreed they would put a 2 week work order or something like that on my account and it will tell me my strengths and weakness.
now its been 2 weeks he called back as said he would at the time he said he would. went over my average amount of characters i use and some statistics. i mentioned to him, you want to help me out lower the fees i paid them almost 20 grand in fees last year. he told me they dont change final value percentages until you are doing 20 mill or more a year. WHAT. he actually told me that first call. so i brought it up again, which leads me to the next thing he brought up. Promoted listings. i just recently did a post on that asking for answers that cant be answered. he wanted me to do all my buy it now item at a 7% promoted listing setting. i told him i use promoted listing and use a lower percentage. so this went from a help call to a promoted listing encouragement. maybe a better word for it. I told him i will try promoted listings if he can explain to me, he could not tell me what 2% got and what 8% with get me that 2% doe not. see my community post on that topic. he said he could not answer. but he did say that if you list you item as new and ad it to the title the listing would bring it further down cause of double advertising as new. figured id mention that. but he said what makes the promoted listing work is all based on seller status top rated or not, words in tittle, cost, all the stupid statistics that they show up in the traffic report. so those statistics determine how far up the list your item will go. but also somehow the % we pay contributes but with no reason at all.
all in all from my experience from this its basically a guy that's main goal is to get you to promote your listings and pay more yes it works. so you need to determine the extra sales make up for the percentage. you can see that in the traffic report. up to you to figure out how to do that. its simple but complicated. use the statistics and do tests to see what works for you, i promoted my casual items only at 1% and i am getting double the page views i was before and half my sales this weekend were via promoted. ill keep at the 1% and i already get overwhelmed with shipments and its just me, i am selling good amount and living good. eBay full time so this works for me as it is.
did anyone else get calls or emails like this. did you feel that same way i would like to hear others story's
please dont make this post a post on how anything works its what happened to you and any info on that. I already got enough mixed info on promoted listing on last post. ee
If you go to the bottom of this page you can safely block those eBay Marketing calls.
It doesn't block important information from eBay that you need, just the how can we
talk you into giving us more money Marketing.
Communication Preferences
https://commspreferences.ebay.com/commsprefs
You didn't get mixed info on your other thread. You got solid info, that you asked for. Then subsequently questioned & then never came back to answer when I asked for your specific questions, since I & others had already answered them.
As for this question. Yes, I've heard of sellers getting calls like this. Yes, they are usually just cursory listing or store reviews. Yes, it's true that for SEO you're not supposed to also put NEW in the title. I personally disregard that b/c although SEO is super important, it's not everything & I know my buyers also read. Yes, some sellers have 'private reps', but that's usually a the Anchor store level.
ETA: They almost always usually advise you to have 1 day handling & take returns. It's all pretty rote.
@fab_finds4u Except Ebay really does still do this though & it was clearly NOT a scam. It's the old "store review". OP is nowhere near the level where one gets a 'private rep', nor does he sell the type of items where that's more common.
You referenced a private rep in the title.
I answered your question several times in the other thread. If you choose not to believe me, that's your issue. As I told you in the other thread, that you abandoned. No one knows b/c Ebay will not tell us! I looked into it extensively at the beginning of PL's b/c I asked the same questions as you...what EXACTLY am I getting for my money. THEY WILL NOT DISCLOSE THAT INFO. That is the answer & I already gave it to you twice before. That IS in fact the answer. Several of us tried extensively to get an answer several years ago when PL's first came out. You wanna make yourself crazy getting details they won't release, have at it. Please post when you find out LOL. While you're at, can you get the algorithm for Cassini? That would help many of us!
You are correct, the call was clearly not a scam, it's an ancient program they have called 'store review' where a CSR 'reaches out' to you & basically tries to sell you to use their Best Practices for listing & whatever new thing they are pushing at the time...anyone remember "Collections", lol? The program is many years old.
As I also stated, I decided to give it a try anyway & now 70% of my sales are from PL's. YMMV. At that time, Ebay had a promo where you got a credit each quarter for trying PL's, so it was more or less 'free' to try.
Thanks @katzrul15 he doesn't want to believe me & thinks it's just my "opinion", when in reality, I can't tell you how much research I did to try & get the exact answer he's asking. Unfortunately, it's the same as the Cassini Algorithm, they aren't willing to say 1 word & that is not my "opinion". But hey, like I said, he can knock himself out & then prove us all wrong by posting the 'real answer' when he gets it LOL.
ETA: BTW, I totally agree with him that there s/b published info that spells out exactly what you will get, for what rate, which is why I looked into it so extensively. I never would have tried it if it hadn't been for 1 particular poster who pushed me with 'what have you got to lose' & it was a huge game changer for me. Doesn't mean OP's experience would be the same. It works the best with highly saturated categories.
@incrediblefinds199 wrote:so i got a email from a eBay saying this is so and so your profile came across my desk, reason was my account showed significant growth and qualified for some private assistance by a performance rep. I kind of blew it off and then got another email. kind of thought it was a scam at first but was not and I will explain soon. so the following day i got a call and on the caller id it said eBay and a full name. the name was of the rep that emailed me. so i talked to him. told him i get calls all the time asking for about student load, even though i never went to college or have a student loan. then another about my car warranty and I buy older used cars and never bought a warranty. I was like what was the fee i received on a certain item and asked what a message read in my messages. cause he claimed he had access to visual see my entire account. not sure how I feel about that. anyway he did not ask for any info. i talked and he said if i agreed they would put a 2 week work order or something like that on my account and it will tell me my strengths and weakness.
now its been 2 weeks he called back as said he would at the time he said he would. went over my average amount of characters i use and some statistics. i mentioned to him, you want to help me out lower the fees i paid them almost 20 grand in fees last year. he told me they dont change final value percentages until you are doing 20 mill or more a year. WHAT. he actually told me that first call. so i brought it up again, which leads me to the next thing he brought up. Promoted listings. i just recently did a post on that asking for answers that cant be answered. he wanted me to do all my buy it now item at a 7% promoted listing setting. i told him i use promoted listing and use a lower percentage. so this went from a help call to a promoted listing encouragement. maybe a better word for it. I told him i will try promoted listings if he can explain to me, he could not tell me what 2% got and what 8% with get me that 2% doe not. see my community post on that topic. he said he could not answer. but he did say that if you list you item as new and ad it to the title the listing would bring it further down cause of double advertising as new. figured id mention that. but he said what makes the promoted listing work is all based on seller status top rated or not, words in tittle, cost, all the stupid statistics that they show up in the traffic report. so those statistics determine how far up the list your item will go. but also somehow the % we pay contributes but with no reason at all.
all in all from my experience from this its basically a guy that's main goal is to get you to promote your listings and pay more yes it works. so you need to determine the extra sales make up for the percentage. you can see that in the traffic report. up to you to figure out how to do that. its simple but complicated. use the statistics and do tests to see what works for you, i promoted my casual items only at 1% and i am getting double the page views i was before and half my sales this weekend were via promoted. ill keep at the 1% and i already get overwhelmed with shipments and its just me, i am selling good amount and living good. eBay full time so this works for me as it is.
did anyone else get calls or emails like this. did you feel that same way i would like to hear others story's
please dont make this post a post on how anything works its what happened to you and any info on that. I already got enough mixed info on promoted listing on last post. ee
If you go to the bottom of this page you can safely block those eBay Marketing calls.
It doesn't block important information from eBay that you need, just the how can we
talk you into giving us more money Marketing.
Communication Preferences
https://commspreferences.ebay.com/commsprefs
