account is restricted and suspended.

[vardhantcrafts]

my ebay seller account is restricted since so many days without my any fault.

[mam98031]

There is always a reason Ebay restricts an account.  You may not like it or agree with their reason, but there is one.  

You got an email, what did it say?

Most international sellers are getting restrictions due to the below policy that Ebay updated in July of last year.

https://export.ebay.com/en/regulations/ebay-policies/shipping-performance-policy-item-not-received-r...

[vardhantcrafts]

i am not received any email from ebay for account restriction.

when i am check my cbt dashboard where my INR transactions is high so there is action takes - no selling privilege. 

But the case that the buyer did not receive the goods was without reason because the buyer had already received the goods, yet the buyer opened the case the next day.

[mam98031]

On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/eBay/

https://www.instagram.com/ebayforsellers/

Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

https://www.ebay.com/help/home

[reallynicestamps]

But the case that the buyer did not receive the goods was without reason because the buyer had already received the goods, yet the buyer opened the case the next day.

You had an Item Not Received (INR) claim against you.

How did you respond to the claim?

Did you have tracking on the shipment?

If you did not, you will always lose the case.

Did you respond with the tracking number before the case closed?

If you did not eBay will assume you cannot prove Delivery.

[vardhantcrafts]

i had full tracking and tracking shows delivered.

and i am already email to ebay that buyer opened a case without a reason because item is delivered then ebay close all case in favor of me.

[soh.maryl]

If there is tracking proving delivery, all you need to do is post the tracking info to the case the buyer opened.

Are you sure your account has been restricted just because of this one incident? 

[vardhantcrafts]

My account was restricted because 3 cases were opened on my account in the last month because of the goods were not received to buyer.
Due to this my bad buyer experiance went very high.
And all those three cases were closed in my favor from the ebay side because there was no fault of mine in all the three.
In the first case, the buyer had received the goods 1 day before, that is, he got the goods on 6th April 2024 and he opened a case the next day on 7th April.
In the second case, the buyer got his item on the same day he opened the case and I also sent him a message telling him that you will get your item within 1 to 2 hours.
in the third case buyer not pay custom duty and taxes that's why he opened a case that he not received item.

[vardhantcrafts]

so all these case not count in case closed without seller resolution or not mark as a defect but it count on my service metrics and BBE.

[ckimodog]

@vardhantcrafts 

There's always a reason.  Looks like you had some unhappy customers.  That will do it every time.  Sorry.

Best of luck in the future

[vardhantcrafts]

We have already told you the entire reason behind this in the above message, this is the only reason.

[toysaver]

"i had full tracking and tracking shows delivered." 

Did you upload the tracking number into the order when it shipped? 

Not saying it is the case here but some sellers will purchase from elsewhere after they have made a sale and think that tracking number can be used, it isn't valid.  It takes eBay a while to catch these sellers but when they do the accounts are restricted and suspended.

Drop shipping and product sourcing | eBay

[mam98031]

@vardhantcrafts 

Only Ebay can help you resolve this problem.  None of us here can.  We can support you and respect how frustrating this is to go through, but we are not in any position to help you.

I sincerely hope you are able to get this issue resolved in your favor.

[mam98031]

---

@ckimodog wrote:

@vardhantcrafts 

There's always a reason.  Looks like you had some unhappy customers.  That will do it every time.  Sorry.

Best of luck in the future

---

I'm not so sure in regards specifically to international sellers that find themselves in this position.  I've read many threads for many different sellers getting caught up in this and it appears to me that how Ebay is applying the change in the policy is overly punitive to many sellers.  

I understand what Ebay is trying to do, but they are harming some good sellers along the way and not giving them a way out.  Just my opinion for what it is worth.

[reallynicestamps]

"i had full tracking and tracking shows delivered." 

Did you upload the tracking number into the order when it shipped? 

Well,did you?

EBay wants you to actively add that Proof of Delivery.

If you don't you lose.