a false account created with an email address that I have never used with ebay

[nuni_luna]

how do I go about deleting a false account created today without my knowledge and using my google email address that I've never used with ebay. This platform sucks I'm having an identity theft issue that I am not finding a resolution for. I've searched online and tried to communicate with ebay's help portal and have been given the run around by a computer that doesn't understand my query. I was told I would be called in 3 minutes. not the case. 

[a_c_green]

---

@nuni_luna wrote:

how do I go about deleting a false account created today without my knowledge and using my google email address that I've never used with ebay. 

---

First of all, are you able to change the password on your Google email address?

[slippinjimmy]

@nuni_luna 

You need to contact eBay security immediately!

By your description of what happened you have been phished for your eBay password.

Go to this help page:

https://www.ebay.com/help/account/protecting-account/get-help-hacked-account?id=4196&

Follow the instructions AND scroll to the bottom of the page to contact an agent.

DO THIS IMMEDIATELY!!!!!

I hope you don't use the same password anywhere else like PayPal, even if you didn't, if you have your PayPal account linked to your eBay account you need to de-link them pronto.

[dirk12955]

Sounds to me like an email issue.     "Created" an eBAy account using a stolen email and password. 

[dbfolks166mt]

     Others have given good advice on addressing the eBay side of the situation but you may also want to contact Google the may be able to determine how your Gmail account was hacked. You may also want to check your computer/phone for malware. Google contact is at 

https://support.google.com/mail/?hl=en#topic=3394215 

[kensgiftshop]

@nuni_luna 

Is it possible they just made a mistake when they entered their email address?

You should be able to get the password for that account or have it changed.

Log into the account, change the password and request to have it closed.

https://www.ebay.com/help/account/changing-account-settings/closing-account-deleting-data?id=4199

[fashunu4eeuh]

Report this to eBay thru their Security Center link you will find at the bottom of most every eBay page. Good luck.