Selling

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Update to Image Issue

Hi all, Thank you for your patience and once again we apologize to everyone who experienced issues with being unable to view images in listings as the images are taking time to load or no images available.The Product team has informed us that the iss...

Buyer asks for me to send shipping info to their email?

A buyer bought and paid for their item, but asked the shipment information to be sent to a specific email address. I said okay, but then thought maybe I shouldn’t? What is the procedure here?

Buyer buys a camera case even though he knows it is meant for another model,

Is this fair to the seller who has identified the case for a certain camera, and the buyer knows that, so purchases the case and of course does not fit. Buyer asked seller if camera will fit his different camera, answer, was I did not know. Will I ge...

seller hub

where is seller hub

Give a buyer a great rating

How do I give a buyer a great rating?

...buyer mistake become an automatic return at seller's expense?

How does a buyer mistake become an automatic return at seller's total expense? Seems so wrong. Some items are kind of heavy and expensive to ship. I would have liked to have been in the room when this decision was made. How can we be really unfair to...

Buyer offers more than listed?

This is sounding a lot like a scam, but I can't figure it out. I listed something for $30, and almost immediately I got a message (from an account with hundreds of positive reviews) saying that they would be willing to pay $50 for it. Already suspici...

Scam

I had a buyer claim an item. Then they texted me. (See photo) This is obviously a scam. How can I cancel the buy?

Resolved! SHOULD I KEEP MY LISTINGS PRIVATE FOR BUYERS OR OPEN IT UP DUE TO SO MUCH FRAUD?

I tried to do some research on this and still can not get a clear / solid answer. If I remove the private buyer, will that let others see who may be a scammer and their history? That is kind of an open question that I'm sure has many comments. What a...

block bidders list.

in the past 3 days 2 bidder were not able to bid on my items and told that they are on my block list and they are NOT on my block list.does anyone know what is going on.

Payments

I just logged into my eBay account. Found out now that the payments have been changed from PayPal to eBay. They ask for all of your Bank information to re-register your accounts!!! I will not do that. I can see giving the route number and account num...

Resolved! Item broken in transit - refunding buyer - which "reason for refund" to choose?

An item I sold was broken in transit and the buyer sent photos — I'd like to send them a full refund, but have never done this before and am stuck at the "reason for refund" selection. There isn't an option for "damaged in transit" — do I choose "Ite...

Buyer bought and paid but is being super annoying can I just refund them and be done with them?

Had a lot of toys up for auction. Right after the buyer paid he started complaining about 2 toys that were in pictures that weren't included. I stated in the description this: *NOT INCLUDED: Star Wars figures sold separately in another listing.https:...

Buyer can't purchase - error message about a restriction

So I ship to Malaysia, and there's a buyer there (who is new on eBay, or at least new account, he only has one FB so far). He wants to buy a Malaysian coin from me. First he contacts me to ask me to allow shipping to Malaysia. I double checked. It's ...

WHY DID EBAY CHARGE SELLER FEE ON THE AMOUNT ITEM WAS LISTED ORIGINALY. NOT WHAT THE ITEM ACTUALLY S

$1000+ order going through global shipping

Someone just ordered my entire stock of this item I have (19) for about $1000. It is going through global shipping.. to UAE How much am I at risk of being scammed? Buyer has a lot of positive reviews (400+) but I know that you guys said not to care a...