eBay

carcar_tlxzbj · ‎02-21-2022

Hello, the buyer requested to cancel the order, the funds are on hold, it says that message when I try to cancel "Your refund did not go through. Please add a payment option to refund the buyer" I have an option to add my credit card... This means I will spend my own money to refund the seller??? I dnt Wanna touch my money.. Ebay should release the funds back to buyer.

pburn · ‎02-21-2022

@carcar_tlxzbj

As a seller in Portugal, what company are you using to process your eBay sales' proceeds: Managed Payments or PayPal or Payoneer?

To be clear, I'm referring to how you receive any money from things you sell, not how you can buy other people's listings.

carcar_tlxzbj · ‎02-21-2022

Funds are on hold on ebay, managed payments I guess.

pburn · ‎02-21-2022

@carcar_tlxzbj wrote:
Funds are on hold on ebay, managed payments I guess.

You'll first need to confirm whether Portuguese sellers have access to the Managed Payments program directly, or whether you'll be required to open and link a Payoneer account. Also confirm that you have successfully completed your enrollment in Managed Payments.

This eBay help page may provide some insight into your issue: Getting Paid and Managing Your Earnings

Good luck!

fab_finds4u · ‎02-21-2022

eBay requires a payment method for selling costs. Add the credit card and refund the buyer. Eventually your payout will go in your Payoneer account and you can pay your card back.

mtgraves7984 · ‎02-21-2022

If it works like it does in the US, eBay might only be looking for the $.30 Transaction Fee. The funds on hold will go back to the buyer... but the seller is on the line for the Transaction Fee. So, yes... they may be looking for that.

kensgiftshop · ‎02-21-2022

@carcar_tlxzbj

While the funds are being held, you have to cover the refund.

When the buyers payment is released, they will send you those funds.

Have a great day.

fab_finds4u · ‎02-21-2022

ebay.com/help/selling/fees-credits-invoices/choosing-payment-method-selling-costs-managed-payments?id=5205

carcar_tlxzbj · ‎02-21-2022

What about fees and all that? I will have to refund full payment, but on hold there is a partion of the payment.. Cutting the fees and stuff..iam gonna lose money with this?? I dnt get it.

espresso_warehouse · ‎02-21-2022

@carcar_tlxzbj wrote:
Hello, the buyer requested to cancel the order, the funds are on hold, it says that message when I try to cancel "Your refund did not go through. Please add a payment option to refund the buyer" I have an option to add my credit card... This means I will spend my own money to refund the seller??? I dnt Wanna touch my money.. Ebay should release the funds back to buyer.

They will prohibit the buyer requested cancellation until you comply with your credit card so that they can get their pathetic 30 cents.

On first glance I want to let you know that the vast majority of people misinformed you.

eBay will hold your cancellation hostage until you give them a credit card number.

The reason for this is they want their 30 cents. If you cancel and all the money is refunded to the buyer, where will poor old ebay get their 30 cents?

After all, the ethical choice(sarcasm) is here is obviously to hold the cancellation hostage and make you pay 30 cents first since it was the buyer who asked to cancel. That's pure eBay logic and ethics in action.

It's petty, trifling and pathetic but that's just how it is here.

espresso_warehouse · ‎02-21-2022

@pburn wrote:
@carcar_tlxzbj wrote:
Funds are on hold on ebay, managed payments I guess.
You'll first need to confirm whether Portuguese sellers have access to the Managed Payments program directly, or whether you'll be required to open and link a Payoneer account. Also confirm that you have successfully completed your enrollment in Managed Payments.

This eBay help page may provide some insight into your issue: Getting Paid and Managing Your Earnings

Good luck!

None of this has any relevance at all. You obviously do not understand what the OP was talking about.

espresso_warehouse · ‎02-21-2022

@fab_finds4u wrote:
eBay requires a payment method for selling costs. Add the credit card and refund the buyer. Eventually your payout will go in your Payoneer account and you can pay your card back.

No, this is false.

eBay intends to charge 30 cents to the card. It's not going to be paid back at any point. The buyer funds will be sent straight back to the buyer in full.

ebay will take 30 cents from the seller by charging their credit card for it.

Now, there's this whole 'but you agreed to this' and 'where will poor old eBay get their 30 cents' argument that will likely be invoked once those who already answered this question fallaciously backtrack to pretend like they knew about this all along.

But the unethical thing is to hold a buyer requested cancellation hostage. It's just so poorly handled by ebay...and for what. 30 cents? It's pathetic.

espresso_warehouse · ‎02-21-2022

@mtgraves7984 wrote:
If it works like it does in the US, eBay might only be looking for the $.30 Transaction Fee. The funds on hold will go back to the buyer... but the seller is on the line for the Transaction Fee. So, yes... they may be looking for that.

As usual, you have the only correct answer here.

d-k_treasures · ‎02-21-2022

@espresso_warehouse wrote:
@mtgraves7984 wrote:
If it works like it does in the US, eBay might only be looking for the $.30 Transaction Fee. The funds on hold will go back to the buyer... but the seller is on the line for the Transaction Fee. So, yes... they may be looking for that.
As usual, you have the only correct answer here.

The funniest thing is that ebay used to never allow you to pay if you had a balance of under 1.00.

So when they hit the CC for the 30 cents, how much is it costing ebay to get that 30 cents back?

_____________________________
"Nothing is obvious to the oblivious"

espresso_warehouse · ‎02-21-2022

@carcar_tlxzbj wrote:
What about fees and all that? I will have to refund full payment, but on hold there is a partion of the payment.. Cutting the fees and stuff..iam gonna lose money with this?? I dnt get it.

Yes. You will lose at least 30 cents. Possibly more if there are other one time fees eBay wanted to asses for this transaction.

I mean whatever about the 30 cents it's mostly just insulting that they hold the cancellation hostage. But probably better than whatever stop gap they had in place previously.