Your account is currently limited due to suspicious activity.{e253567-1139141x}

[knifebladeshop]

Hi,Anybody can help me if my account will be reinstated in futur.

I am using my ebay account since 2009,On 9th December my account was restricted for new listings for 10 days,and i received an email from Ebay on it,but suddenly on 13th all my live listings were ended but no message received from ebay that day.Now when i try to relist it says"Your account is currently limited due to suspicious activity.{e253567-1139141x}"

Anybody can help me if my account will be reinstated in future 

[klhmdg · Accepted solution]

Why was your account restricted? What did the email say?

Did you do as eBay requested?

[ebooksdiva]

Unfortunately, no one in this forum can help you with your restrictions . We are eBay members like you.

Do as the message says, they may want receipts for those items you sold. Tracking numbers etc...

[dbfolks166mt]

     As others noted nobody on the forum has the ability to determine why your account was limited or suspended. You will have to contact eBay to see if they can provide you any additional information as to why your account was limited and what you need to do to get reinstated or if it is a permanent ban. Suggest you contact eBay trough one of the social media sites. 

https://www.facebook.com/eBayForBusiness/ 

https://twitter.com/askebay?lang=en

[knifebladeshop]

Thanks,i should ,yes

[knifebladeshop]

9th December message says,it is restricted for 10 days,but on 13th when all listings they ended,i didn't receive any message from them.but i think i should contact them now.

[albertabrightalberta]

Hmm. @knifebladeshop 

This is speculation on my part but I wonder if ebay sees the irregularities I see. 

Are you located in Pakistan as shown on ebay? Or are you in United Arab Emirates as shown on another site? 

Are your items located in Pakistan as shown on Ebay? Or are they in Mattawan, MI as shown on the other site?

It might be such inconsistencies that raise red flags for ebay.

[knifebladeshop]

@albertabrightalberta 

Yes i am located in Pakistan, and registered as business seller with my company, i don't know why  on any other site shown as from united arab emirates my items are also located made by ourselves here in our workshop,and nothing is misleading in my listings ever.i come to know that because i have subscribed ebaymag.com and double edged daggers swords are not allowed to list in ebay.de, but ebaymag.com automatically list there when we list any item in ebay.com and several listings removals caused policy violations and i were neglecting, thus could be one reason,.Shouldn't subscribed ebaymag.com or i should manually disable ebay.de .I am not sure but i think my account is permanently restricted for selling now.

[knifebladeshop]

@klhmdg Cs says I have bad buyer experience on 5 orders,and when I check in seller central in details there are 3 orders which I cancelled because buyer address falls in a remote area service where courier service such as dhl and ups doesn't have delivery address and cost the double freight,so as seller I prefer to cancel those orders,One one order sword get bent during transportation and I immediately refund in full to buyer,but I think he already reported ebay before contacting me,.and the another issue why my account was restricted for selling is that due to late deliveries,I come to know that it was because I selected 1-2days UPS delivery after shipping in my shipping profile,but actually dhl or ups international shipping takes 1-5 days minimum,that was my negligence and never into my knowledge or a mistake by me, because the same shipping policy I made since a long time ago and never understand this issue.And these two factors caused my account restrictions.and they may be never let me selling again.

Below is their message.

"Thank you for authenticating your account. After the original restriction on the 9th was placed, an additional review (by a different team) was performed, it was determined your selling privileges would be retracted. We are not privy to what the factors were in making this decision however, I can share these decisions are not decisions are not taken lightly. Your restriction is indefinite, and no appeals are currently available to you. I understand this is not the response you were hoping for, and we appreciate your understanding.

~Cesar this