Wow what a difference!

[inhawaii]

I don't call PayPal much but i just got off the phone with PayPal customer service.  I assume it was a US based gentleman. He spoke perfect English. He was intelligent.  Had a great personality. We had a little friendly banter.  He  understood and answered my question in about 30 seconds.  What a great experience!

Why can't ebay have that?

I bet they would spend a lot less time on each call if they did. 

[downunder-61]

I was just coming in to say Too bad eBay can't when I spotted your 'Why can't eBay have that'

[dhbookds]

Why can't ebay have that?

They probably do.......but the people that experience the good service don't think about posting about it......

[jonathankirkland]

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@inhawaii wrote:

I don't call PayPal much but i just got off the phone with PayPal customer service.  I assume it was a US based gentleman. He spoke perfect English. He was intelligent.  Had a great personality. We had a little friendly banter.  He  understood and answered my question in about 30 seconds.  What a great experience!

Why can't ebay have that?

I bet they would spend a lot less time on each call if they did. 

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So when is the wedding??

Just kidding. 😄

Why can't ebay have that... hmmm... oh yeah, because they don't care. 🙂 Haha.

The guy you talked to probably makes $15 an hour, and ebay would rather pay 5 illiterate foreigners each $3 an hour to do a terrible job instead. I would be willing to bet Ebay gets a ton more calls than Paypal too so they have to have 10x as many people answering phones, even if they are useless...

[my-cottage-books-and-antiques]

I haven't had to contact ebay very often, but that's been pretty much my experience with all the reps I've dealt with over the last few years. 

[ed8108]

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@inhawaii wrote:

 He spoke perfect English. He was intelligent.  Had a great personality. We had a little friendly banter.  He  understood and answered my question in about 30 seconds.  What a great experience!

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@inhawaii wrote:

Why can't ebay have that?

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Sorry, apparently that would violate current policy & practice

[gracieallen01]

Perhaps, no longer being connected to ebay, they are no longer using the out-sourced CSRs?

[na_833338]

I think you are being far too generous on what you think is the hourly pay in India or the Philippines.  In the Philippines customer service reps make about $1.90 an hour, and in India it's about two bucks an hour.

But otherwise I'd say that you're 'spot-on'.

Be sure to tell us if you get invited to the wedding.  😂

[bigdeals.etc]

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@dhbookds wrote:

Why can't ebay have that?

They probably do.......but the people that experience the good service don't think about posting about it......

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Yea. Every time I talk with eBay it’s either in Utah or Texas. Despite speaking fluent English, I can’t say all of them are pleasant but most are. Just yesterday I was talking to a rep about a problematic buyer and said “he called me a scam”. The rep chuckled and said, “Yea everything is a scam to lots of buyers these days. It doesn’t matter what you do.” And at the end of the call he says “have a good rest of your day. And don’t scam people, it’s bad haha.”

[phath56]

thanks everyone for a little more understanding

[beande4045]

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@inhawaii wrote:

I don't call PayPal much but i just got off the phone with PayPal customer service.  I assume it was a US based gentleman. He spoke perfect English. He was intelligent.  Had a great personality. We had a little friendly banter.  He  understood and answered my question in about 30 seconds.  What a great experience!

Why can't ebay have that?

I bet they would spend a lot less time on each call if they did. 

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Wow, you totally don't come off as racist...

[tranmi-1]

 i think you are being far too generous on what you think is the hourly pay in India or the Philippines