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Would like to get some comments on eBay's latest fee increase. "Cases", valid or not generate fee

Recently eBay has added extra fees if you have X number of cases posted against your account.  It doesn't seem to matter if these are valid cases or not.  Example---USPS loses a package!  Customer reports a case.

Example---Customer says package didn't arrive even though sent out on normal schedule===sent a replacement!  Both arrived, however still have a "case".  Example---customer says missing part and files a "case".  Later finds the part in the box.   All these and other similar result in cases being filed and eBay increasing fees.  How many others are running into this same situation???? 

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Re: Would like to get some comments on eBay's latest fee increase. "Cases", valid or no

@praktek69 

Your metrics are compared to your peer group.  Best to ask yourself how they stay away from that extra 5% fee.  We all own our own performance.

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