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Why would this, clearly buyer error, not qualify for feedback removal?!??

Clear case of buyer error. Admitted in feedback. Removal request denied. ??aa FEDBC.JPGaa fedbc2.JPG

Q: Do you combine shipping?
Worldwide Shipping is $26 or 1 Lp, $5 Each Additional First Class Airmail.
===========================================
Q: When can I expect my order to arrive?
A: Item usually shipped within 4 BUSINESS DAYS from receiving cleared payment.
Delivery time is based both on location and delivery method. Please refer to auction details for delivery time to your area.
Message 1 of 5
latest reply
4 REPLIES 4

Why would this, clearly buyer error, not qualify for feedback removal?!??

Next time it might be best not to respond to the feeback before you submit the feedback removal request. That is a tough one to take. Sorry you have to deal with it.

- Roasting id
Message 2 of 5
latest reply

Why would this, clearly buyer error, not qualify for feedback removal?!??

I don't see how that affects, or should affect the outcome.  This is a clear case of buyer error. 
We've just downgraded our store from Anchor to Premium, and lose the customer support telephone assistance as a result (still NOT worth an additional $230 a month) but it seems their policy is "No Anchor? You're SOL on feedback resolution".

Q: Do you combine shipping?
Worldwide Shipping is $26 or 1 Lp, $5 Each Additional First Class Airmail.
===========================================
Q: When can I expect my order to arrive?
A: Item usually shipped within 4 BUSINESS DAYS from receiving cleared payment.
Delivery time is based both on location and delivery method. Please refer to auction details for delivery time to your area.
Message 3 of 5
latest reply

Why would this, clearly buyer error, not qualify for feedback removal?!??

I agree with you but i have seen feedback left complicate the feedback removal request in the past. Not saying you are SOL. I hope you have luck in having it removed.

- Roasting id
Message 4 of 5
latest reply

Why would this, clearly buyer error, not qualify for feedback removal?!??

 sometimes it's not worth the effort to fight it.

Message 5 of 5
latest reply