Why was changing the view counter a priority when so many other things need to be addressed??

[mbub253]

Here we go again, somebody at eBay had to screw around with the view counter, something that worked well enough, while real problems that people have been complaining about for over a YEAR still haven't been fixed! And how does eBay "fix" the view counts? Items that I know for a fact had views because I shared them to a Facebook group and over 2 dozen people opened and commented on them but eBay shows ZERO views. There's nothing more discouraging than thinking nobody is even looking at your items!

You know how else eBay "fixed" views? Four days ago the view counter on 2 of my item went up...and then went down. Yes, on one item I had 22 views, the next day it said 20. The day after it said 19 and today it says 18!?! What is this nonsense! 

Try fixing the problem where if I walk away from my computer while writing a listing and then come back 5 minutes later to continue writing and then try to make my listing go live or save in drafts, it enters a perpetual saving mode with the spinning circle and it never moves beyond that and I lose everything I wrote! TRY FIXING THAT EBAY!!! You've know about that for over a year! Try fixing when I search for an item and I have to reload the page 5,6,7 times before it gives me the number of search results! TRY FIXING THAT TOO! How about when I search for an item and it returns with zero search results and then I reload the page and 3 items pop up and then I reload the page again and 2,1 or 0 results pop up! WHAT IS WRONG WITH YOU EBAY!?!

[cstpos]

@mbub253  I think the ever-changing view counts are because they (say) that they are showing the count for 30 days. So, like my sales, I show a 34% drop from one day to the next because 31 days ago I had a large sale. I agree, there are more important issues they should address. And what's with  Snapchat?

That Circle of Death is my pet peeve. ebay is just a small part of my duties at work, so if I have to step away from a listing I'm creating to help a customer, I have to hope it gets saved as a draft. More often, I'm seeing the version with just the title, everything else is gone.

[simply-the-best-for-you]

It's a rolling count.  Who knows why they thought this was a priority over a million other things that actually matter.  Though, I do like the bot counts being gone, this would not have been on *my* list of the first 100 items that need to be fixed.   Unfortunately, they're not paying me for my IT input (which is a shame b/c I know IT) LOL. 

[monster-deals]

Nope but they have to look like they are doing something even when they aren't.

[katzrul15]

@mbub253 

I think it has to do with Promoted listings and all the changes they made us read and get all excited about what it actually meant.  If you are paying for the services and the counts are all skewed, perhaps that might be an issue?

Who knows.........maybe they have a big round board they spin and where it lands is what they work on next??

[buyselljack2016]

They likely have many different IT folks to work on different things. They each would have their own area to mess with.

Those working on view count displays probably don't work on the issue we have our drafts, or on the refining of the new listing form.

[lepke1979]

As far as changes go, it was fairly minor. I doubt it took them more than a few hours or few days to implement it. Although, I suppose the graph could have taken some effort.

Plus, as mentioned. It's highly likely they have different teams working on certain areas/sections/modules. In this case, it was probably someone working on traffic.

[simply-the-best-for-you]

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@buyselljack2016 wrote:

They likely have many different IT folks to work on different things. They each would have their own area to mess with.

Those working on view count displays probably don't work on the issue we have our drafts, or on the refining of the new listing form.

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Yes, of course they do.  All IT Depts have that.   The real issue is that in most IT Depts (I'm most familiar with Fortune 100 co's), changes to systems come from 3 places - regulatory/legal, new business lines/products, user requested changes.  In my diverse (many industries) & lengthy experience, #3, user requested changes is actually the biggest driver of system changes. 

This means that the normal course of events is that the users WANTED the changes, had INPUT into the changes & shared their NEEDS with IT, typically via a Business Analyst liaison.  At Ebay, that huge chunk of changes doesn't occur!   We the users have NO input to the changes.  Our needs & wants have no bearing on what they do & even on the few occasions when they do, our INPUT is not solicited to do it in a way that is beneficial to the user.  

So we get the ability to share on Snapchat.  Which literally NO ONE wants or cares about & Snapchat is over anyway.  It's ridiculous.   There should be some sort of system in place to get input from their users.  A real system, not informal, we listen on occasion system. 

[luckythewinner]

somebody at eBay had to screw around with the view counter, something that worked well enough

When eBay switched to all fixed listings being GTC, complaints that the view counter would show stale views were raised as one of the perceived problems with GTC. 

Now there are complaints that sellers need those stale views. Funny how the worm can turn.