Why no link to buyer's order when they message you?

[ccrrefills]

I find it really frustrating that when I get a message from a buyer there is absolutely no way to see or get to their order, I'm quite sure the old messages system included a link to the buyer's order.

This means every time I get a message from a buyer I need to copy their username, open a new tab, go back to eBay, My eBay, Selling, Sold, then do a search for the username.

Am I just missing it or do you really need to go through all these steps to find an order from a buyer that messaged you?

[richard1rst]

This is a note I just received (edited for privacy's sake)

[inhawaii]

How often do you get messages from your buyers?  I almost never do.

[inhawaii]

I think it also has to do with HOW they message you.

If the message is connected to the purchase, it should show the "view order details" blue button that @richard1rst shows above.

If they message you from your feedback page or store it wont.

[soh.maryl]

Was just wondering what buyers are messaging the OP about.  

Should we ask? 

[ccrrefills]

richard1rst: That is the old eBay messaging system, I've moved to the new "chat like" messaging system and it no longer has those buttons.

I just saw I have the option to go back to the old messaging system and the view order buttons are back! I'll stay with the old version then for as long as I can.

Since some were asking, someone was asking me if I shipped the replacement as one of the several items in their order was damaged in transit which is an extremely rare occurrence.

[brightlightbookseller]

I still see the link to the item in the new and old messaging versions.  Sometimes I have people message us outside of an order, or the rare scammer trying to catch us off guard, and then the item won't be linked, but maybe you just hit a glitch?

[ebooksdiva]

Your buyer may have simply sent you a message by clicking contact seller from your profile page not from their order.