eBay

central_surplus · ‎03-01-2019

eBay hosts images for nearly every type of correspondence but one: If a buyer returns an item destroyed, you can file a complaint that eBay will promptly ignore, and make it easy on themselves by NOT ALLOWING YOU TO UPLOAD PHOTOS to prove the damage claim.

I ship with insurance. eBay shipped this back. Perhaps eBay put insurance on the package? I'll never know since they're not even serious enough about my claim to allow me to submit a photo to support that claim.

bigdeals.etc · ‎03-01-2019

Do you accept returns?

FYI, if you have free returns and the buyer returns the item in a different condition as you sent it... you are able to retain up to 50% of the payment without having to show any proof of damage. Yes it's not 100% retention, but it's something. It's ebay's way of enticing you to put free returns.

Also more often, your photo will not be acceptable as proof even if you are able to upload. Because ebay's reasoning is there is no actual proof the photo was taken after the buyer sent it back. I'm not saying you did, but you could've taken that photo before you sent the item out to the buyer.

mam98031 · ‎03-01-2019

You may need to call Ebay.

When a buyer returns an items, they are responsible for it to arrive to you in the same condition as it was when it was sent. Just like a seller is responsible for getting it to the buyer in the condition it was sent.

Also you have a great question. You originally shipped it out with insurance, the return label should have also included insurance. So you need that information so you can file a claim.

I suggest you call Ebay and get more information on your specific situation. If you do that, I hope you will come back and share with us what you find out.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch

castlemagicmemories · ‎03-01-2019

https://community.ebay.com/t5/Shipping-Returns/Does-the-return-shipping-label-include-insurance/qaq-...

central_surplus · ‎03-01-2019

The listing has photographic proof that the damage did not occur before it was listed. Serial numbers and all. Quit making excuses for bad policy.

mam98031 · ‎03-01-2019

@central_surplus wrote:
The listing has photographic proof that the damage did not occur before it was listed. Serial numbers and all. Quit making excuses for bad policy.

It is important to remember that shooting the messenger isn't the answer. We don't write the polices, but this is Ebay sites and we must learn to work within them.

Of course we can all use our voices in the hopes of implementing or encouraging change. But what is going on right now for you will have to be worked through the current rules of Ebay.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch

castlemagicmemories · ‎03-01-2019

@bigdeals.etc wrote:
Do you accept returns?

FYI, if you have free returns and the buyer returns the item in a different condition as you sent it... you are able to retain up to 50% of the payment without having to show any proof of damage. Yes it's not 100% retention, but it's something. It's ebay's way of enticing you to put free returns.

Also more often, your photo will not be acceptable as proof even if you are able to upload. Because ebay's reasoning is there is no actual proof the photo was taken after the buyer sent it back. I'm not saying you did, but you could've taken that photo before you sent the item out to the buyer.

True.

central_surplus · ‎03-01-2019

It was returned by Priority Mail, which we both know carries $50 or $100 insurance on the item, depending on the shipper's class, plus a refund of the shipping cost. Given that eBay is a volume shipper, that means that the corporation should be eligible for at least $112 from USPS, automatically. And that's pretty close to the cost of the item.

myescape · ‎03-01-2019

When a buyer returns an items, they are responsible for it to arrive to you in the same condition as it was when it was sent. Just like a seller is responsible for getting it to the buyer in the condition it was sent

In a not as described case When a buyer returns an items, they are responsible for it to arrive to you in the same condition as it was when they received it.Big difference

This is a user to user board not eBay employees.
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When people show you who they are, believe them

gramophone-georg · ‎03-01-2019

@central_surplus wrote:
The listing has photographic proof that the damage did not occur before it was listed. Serial numbers and all. Quit making excuses for bad policy.

It's not an "excuse"- this is the real way eBay has been "settling" these disputes for years. Whether it's "bad policy" or not, this is what will happen. Do we want to deal in reality or fantasy here?

Chaos is NOT an "industry standard".

orangehound · ‎03-01-2019

@central_surplus wrote:
I ship with insurance. eBay shipped this back. Perhaps eBay put insurance on the package? I'll never know since they're not even serious enough about my claim to allow me to submit a photo to support that claim.

I'm confused by this statement ... eBay doesn't ship anything back, nor does it pay for the shipping. Either you pay to have something shipped back or the buyer pays to have something shipped back.

Either way, if your agenda is to collect insurance, then you can do this on your own .... you don't need eBay to do it on your behalf.

frjen-85 · ‎03-01-2019

@central_surplus wrote:
The listing has photographic proof that the damage did not occur before it was listed. Serial numbers and all. Quit making excuses for bad policy.

And there is no way to prove that it wasn't broken between taking photos and shipping.

gracieallen01 · ‎03-01-2019

It really doesn't matter even if you could upload a photo to ebay. They wouldn't bother looking at it.

Why? Can you say 'photoshop'? There is no way you can prove that you sent the item in the photo or that it was in the condition that was in the sale ad. And, there is no way that you can prove that the item arrived back in that condition.

You might want to complain about the return policy, instead of how it is instituted, applied and/or handled.

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous

ittybitnot · ‎03-01-2019

The listing has photographic proof that the damage did not occur before it was listed. Serial numbers and all. Quit making excuses for bad policy.

eBay does not care about your "proof". It does not matter what your listing said, what photos you provided, etc. Once a buyer files a SNAD complaint, you, the seller, immediately become a liar/crook and the liar buyer will prevail and be refunded from your proceeds.

Yes, this policy is bad, but that is how it works here. eBay seller roulette is not for everyone.

Thus the saying "don't list anything on eBay for sale that you are unwilling to lose (and pay more to maybe get if back from a liar buyer).

You have my sympathy, and I am sure that of many others here. The eBay policies enable theft and fraud. They decided to "monetize" this by awarding service metric dings and sending the unfortunate sellers to fvf punnishment camp with a 40% increase in fees. Do not expect eBay to change, but be aware of your options outside the venue.

luckythewinner · ‎03-01-2019

Why is there no way to upload evidence AGAINST a buyer?

Because even if you could upload photos, that would not change eBay's decision. Any photo than can be uploaded can be photo-shopped or forged before it is uploaded.