Why is there no loner a call back option with "customer support"

[bountyhunter]

I encountered something new that I really don't like. Apparently customers are paying ebay directly for fedex shipping labels. I don't offer fedex as an option because it is not a convenient drop off location. Now I am unable to use a free priority box or take advantage of free pickups. I wanted to speak with someone at ebay to discuss this moronic idea but the call back feature was disabled. It only offered an email option that said they would respond within a day. I submit an email and it says we will respond in 24-48 hours....ebay strikes again. So my two questions are how do I disable this pay ebay directly for a fedex label (it was sneakers in case the category matters) and what happened to the call back feature?

[valueaddedresource]

@bountyhunter  just some added info for you - it looks like they added this language to the Sneaker Authentication FAQ for sellers around August 2023.

https://pages.ebay.com/authenticity-guarantee-sneakers-seller/ 

If you have already listed your item and it is no longer showing the Authenticity Guarantee badge, we may have updated our eligibility criteria and your item is no longer eligible. However, your item’s shipping method will remain consistent with what was present during the listing flow (i.e. if your item was eligible for Authenticity Guarantee at listing, it will still be eligible for eBay shipping upon sale and you will be provided with a free label).