eBay

bangordiscount · ‎02-11-2022

I don't understand the return process.

I had a buyer open a fraudulent return claiming the item he bought was "fake". I assured him it wasn't and told him to return it for a refund if he was unhappy as I offer free returns for any reason (I provided him the serial numbers and let him know the same item would need to be returned).

He was provided a return label on January 15th and eBay gave him until February 8th (seriously, 3 weeks?!?) to send it back.

It's now February 11th and I see this screen in my return details:

The item should have already been delivered? And a green checkmark for "delivered"?

Obviously the tracking shows he never sent it back, and his account is now NARU (I'm assuming he was banned).

I called customer service yesterday because I was fed up that the 8th had passed (original date he had to send it back) and was told I had to wait until the 14th for the case to time out...

I'm worried though that the above screenshot shows that the item was delivered (even though tracking doesn't) and that I have until today to refund and that if I just wait for this to time out it might glitch and refund the buyer and give me a strike for not resolving the matter.

Regardless, why isn't their an option to escalate it for the reason "Buyer did not return the item". And why does the case suggest, let alone claim, that the item was delivered?

bangordiscount · ‎02-20-2022

@ittybitnot wrote:
You'd think in an instance where the buyer wasn't eligible for protections, it would favor the seller---not screw them into having to wait over 5+ weeks for a return to close out and the funds to be released

@bangordiscount

Indeed. Thanks for the update on this.

You're welcome.

My paranoia wants me to believe it has more to do with the initial false claim of "counterfeit item" or that eBay is biding their time to see if the buyer opens a NAD chargeback outside eBay first rather than the "weird quirk" claim.

I mean if A) the buyer is NARU and B) he wasn't eligible for the MBG ["B" may be because of "A"] you'd think this would be a very easy case to close and resolve

bangordiscount · ‎02-24-2022

Return still hasn't closed or timed out...

Nothing like calling poor programming "quirks". It's been 40 days since the buyer opened the return. 40 days.

ittybitnot · ‎02-24-2022

Nothing like calling poor programming "quirks". It's been 40 days since the buyer opened the return. 40 days.

@bangordiscount

If you can still access the original chat window on FBook (it should open with all the original communication), I would request an update on this. It would be interesting to see what they have to say this time after 40 days have now passed with no change.

It is not unusual for eBay to "drag their feet" for c.card chargebacks (making you wait even though seller protection criteria is satisfied) for a month or two, but yours was an eBay claim.