cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why is my account restricted for absolutely no reason?

Why is my account restricted for absolutely no reason?  I have been selling on eBay for 19 years. 100% positive feedback. Everything was fine.  But today my account was blocked.  Although all my buyers were satisfied with the deal

Message 1 of 24
latest reply
23 REPLIES 23

Re: Why is my account restricted for absolutely no reason?

eBay sent you an email. What does it say?

Message 2 of 24
latest reply

Re: Why is my account restricted for absolutely no reason?

Dear from_uz,
eBay regularly evaluates the accounts of eBay seller. In relation to your account, we have noticed that your account performance and activities may cause a risk to eBay community. To protect the eBay community, we have applied the following restrictions to your eBay account in accordance with the eBay user agreement and eBay policies:
(a) Your selling privileges are restricted. Consequently, you will neither be able to create new listings nor revise your existing listings on any eBay site; and (b) Your payments have been placed on hold.
Restriction reason: High risk selling.
The safety of our community is a top priority for us. We appreciate your understanding in this matter.
Regards,
eBay

Message 3 of 24
latest reply

Re: Why is my account restricted for absolutely no reason?

You were selling mostly preowned car parts, yes? That's the best I could gather from a few of your feedbacks.

 

Something about your account was flagged as high risk. eBay generally doesn't give out details as they don't want people to try and circumvent their rules, so you probably won't get any more detail than what's in that message: high risk selling.

 

They mentioned "performance and activities." Was your performance impacted by buyer claims of non-receipt or a lot of return requests? If the answer to that is no, then it has to do with "activities" which could be anything from product to location to price to account info - there's really no way to guess when we can't see all of that.

 

Were you listing on the .com site or a different eBay site? You can go to the site where you listed and go through the help pages to contact customer service. Ask them if there is any way to appeal the restriction or if it's permanent.

 

Generally if there's a way to appeal they'll put that in the message, and the fact your message doesn't have that info it appears your restriction is permanent.

Message 4 of 24
latest reply

Re: Why is my account restricted for absolutely no reason?

everything is correct, I sold only ebay.com. i n the chat they only drive in circles and dont say what exactly I violated, and how can unblock my account

Message 5 of 24
latest reply

Re: Why is my account restricted for absolutely no reason?


@from_uz wrote:

 i n the chat they only drive in circles and dont say what exactly I violated


Right, that's what I said - they're not going to give you any details. The only reason to contact them is to ask if it's possible to appeal. If they say no then there's generally nothing you can do as the restriction is permanent.

Message 6 of 24
latest reply

Re: Why is my account restricted for absolutely no reason?

when trying to make a new listing, ebay ....... Your account is currently limited due to suspicious activity.{e264766-1139141x}

Message 7 of 24
latest reply

Re: Why is my account restricted for absolutely no reason?

I can Ebay contact them only via chat? or is there another option,  email or phone? I didn't find

Message 8 of 24
latest reply

Re: Why is my account restricted for absolutely no reason?

Since you're in Uzbekistan I believe chat is the only way you can contact customer service.

Message 9 of 24
latest reply

Re: Why is my account restricted for absolutely no reason?

 Thankyou verym uch for your glorious help

Message 10 of 24
latest reply

Re: Why is my account restricted for absolutely no reason?


@from_uz wrote:

 Thankyou verym uch for your glorious help


@from_uz 

 

There was a reason:

 

"Restriction reason: High risk selling."

 

You know why your account was restricted.  

 

You probably thought (a) what you were doing was harmless and / or (b) you'd never get caught doing what you were doing.

eBay seller since 1999. This is a posting ID.
Message 11 of 24
latest reply

Re: Why is my account restricted for absolutely no reason?

If you cancelled a few orders due to out of being stock, then that is why your account is restricted. Cancelling orders is the kiss of death for eBay accounts. It disappoints buyers, who took the time to search for and buy the item, and eBay doesn't like that.

Message 12 of 24
latest reply

Re: Why is my account restricted for absolutely no reason?

I sell item with detailed description and numerous photos. Shipment of all items on the same day or the next. With truck number. All items are delivered and buyers are happy with our deal. But for unknown reasons the account is blocked

Message 13 of 24
latest reply

Re: Why is my account restricted for absolutely no reason?

I havent cancelled a single order in 19 years on eBay. Because I sell a real item that is in stock. I didnt sell air.
Buyers cancelled the deal several times - because they bought it by mistake.

Message 14 of 24
latest reply

Re: Why is my account restricted for absolutely no reason?


@from_uz wrote:


Buyers cancelled the deal several times - because they bought it by mistake.


@from_uz 

 

How did you handle the cancellations?  

eBay seller since 1999. This is a posting ID.
Message 15 of 24
latest reply