Why is 'Cases closed w/o seller resolution' a criteria AND sub-criteria in Seller Level?

[gurlcat]

I've always wondered this.  On the Seller Level page (AKA 'Dashboard'), 'Cases closed without seller resolution' is one of the two sub-criteria in Transaction Defects (along with cancelling sales for OOS).  But then further down the page, 'Cases ... resolution' is also a whole criteria by itself.  Me no grok.  Is this just another 'left-hand-right-hand' eBay programming fail, or is there some reason for this overlap?  



Also I just noticed this: the combined Defect tolerance is 0.5% for TRS status, 2% for Below Standard, with any percent in-between being Above Standard.  But the strictly 'Cases .... resolution' tolerance is 0.3% PERIOD, so you're either Below Standard or TRS in this aspect; there is no Above Standard range.  Me REALLY no grok. 

[gurlcat]

Hullll ooooo?

[robbie31415]

Seems to make sense to me.

I'm not sure of your question.

[gurlcat]

I don't know how else to ask it.  I guess, why not just have OOS cancellations and non-resolution cases be two separate criteria, instead of one criteria that is 'both' combined AND another criteria that is just one isolated?  

[robbie31415]

Because one is more severe than the other.

However when you get a strike in the more severe one then it means you can get less  OOS/Damaged cancellations.

[gurlcat]

Hmmmmm.  So let's plug in some real numbers.  The non-resolution case closure tolerance is only 0.3%, so that means you can only get one of those out of every 333 transactions in the past year.  -In fact only one of those would kill me because I had only 277 transactions.  Am I right so far?  

So then, say I had 334 transactions.  If I got one non-resolution demerit, I would be at my limit for that criteria ..... but still have 0.2% OOS cancellations left to burn in the combined criteria .... but I couldn't even get one of those, because 0.2% is one out of 500!!!  

So a seller would have to have at least 500 transactions to do even one each of those oopsie's and still have TRS.  I still don't get the point of combining them, all I know is people are full it when they say TRS is a joke status with no real merit or effort required.  

[wastingtime101]

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@gurlcat wrote:

Hmmmmm.  So let's plug in some real numbers.  The non-resolution case closure tolerance is only 0.3%, so that means you can only get one of those out of every 333 transactions in the past year.  -In fact only one of those would kill me because I had only 277 transactions.  Am I right so far?  

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No. You're allowed no more than 2 cases or 0.3% of transactions - whichever is higher. It would take 3 to move you to Below Standard with your sales volume.

Read this page before responding:

https://www.ebay.com/help/policies/selling-policies/seller-performance-policy?id=4347

[gurlcat]

Well now I want to get 2 of those just to see how they resolve this graphic!