Why does Ebay allow sellers like this?

[brads_ann]

There is a seller I purchased from quickly because I had a coupon to use that came with a tight deadline. I will lose my coupon because the seller never shipped out and does not communicate so I will need to be refunded. I lose the coupon and will only get my money back used in addition to the coupon to make the purchase.

The seller, 3 days after I purchased the item, marked the item as shipped but with no tracking. Seller claims to be in California. Evidently they are doing this with a lot of buyers as the negative feedback states this is common with this seller. They have close to 1,700 feedback.

The feedback from this seller was around 98.x % when I purchased my item. It's my own fault for not reading the feedback more closely. Now feedback is about 97.3. The whole last page of feedback is 80% red negatives. Page before it is 50% negatives....looks like Christmas...all red and green.

All negatives state that they didn't receive the item and no communication. Yet if the seller is marking them as shipped, then the seller is not dead. There is someone marking items as shipped but not shipping anything or communicating. It makes no sense.

Also, when I purchased this item, the seller was listed as being from California. Each of the seller's items show shippong from California. Now when I click on the seller username, it states seller is Based in Israel. Seller's profile pic is that of American kids and adults....not children from Israel.

From Dec. 2016 to present, seller has used 4 different usernames.

I'd like to report this seller in hopes they lose their selling privileges. How do I go about that? I would hope Ebay wouldn't want sellers taking people's money and not shipping the items and not communicating.

I'm sure someone will say seller can be overseas but still ship locally in the US. This seller seems suspect to me.

Thanks.

[lex-talon]

Sellers aren't required to give you a tracking number. Keep a note of the expected arrival dates. 

[sam9876]

File an INR complaint with eBay. 

[celiene]

File an item not received complaint.

[bubbleman2010]

They're just waiting for you to file a INR dispute once filed they'll enter the tracking number and case will close and you'll get your goober surprize surprise item in a week...

[jason_incognito]

I don't know what it is, but I notice ALOT of drop shippers are in israel.

[bubbleman2010]

The you'll get angry and file  a SNAD,but international folks don't have to cover return shipping ebay can't force them so return shipping with tracking will be on you and expensive and the phrase of tossing more money down the rat hole will start playing in your head..

[ed8108]

Enforcement of policies and rules is  soley within the discretion of ebay.

Under the money back guarantee you are entitled to a refund if you do not receive the item purchased or the item is not as described.

You are also entitled to leave  appropriate transaction feedback.

[divwido]

Did we really need all that backstory?  All you needed to do was a file a dispute in the resolution center.

[missjen831]

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@bubbleman2010 wrote:

The you'll get angry and file  a SNAD,but international folks don't have to cover return shipping ebay can't force them so return shipping with tracking will be on you and expensive and the phrase of tossing more money down the rat hole will start playing in your head..

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@bubbleman2010 Nope all wrong. Misinformation like this is harmful and needs to stop’! eBay can’t force an international seller to pay for return shipping but they can and will force them to issue a refund and that’s exactly what will happen if the seller doesn’t pay for return shipping.

[readabouthorses]

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@jason_incognito wrote:

I don't know what it is, but I notice ALOT of drop shippers are in israel.

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They are the SaleFreaks users. A third party listing program that scrapes listings from Amazon and puts them up on eBay. If you ask them a question about one of their listings and they can't answer the question because they've never seen the item they just tell you it is no longer available. Then when you check back the next day there it is ... still listed and available to purchase. They get lots of negs and neuts and list lots of stuff in wrong categories.

[bubbleman2010]

I'm just telling the reality of what normally takes place and if international seller selects return for refund the cost will have to be picked up by the buyer because ebay can't impose any type return shipping charge against a international seller. That issue was even addressed during one of the weekly chats

[bubbleman2010]

Would you like the link to the weekly discussion that this problem was discussed at and the answers that were given by the ebay employees?

[sodelight]

You can try contacting CS to see if they'll re-instate the coupon, since the seller failed to ship. I received an incorrect item from a seller I purchased with a coupon, CS told me to contact them if I decided to return the item and they'd take care of the coupon. This was an individual issued coupon, not a site wide. This was last year, so I can't vouch for what they'd do today, Policies change by the minute!

Wouldn't hurt to phone and ask.

[missjen831]

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@bubbleman2010 wrote:

I'm just telling the reality of what normally takes place and if international seller selects return for refund the cost will have to be picked up by the buyer because ebay can't impose any type return shipping charge against a international seller. That issue was even addressed during one of the weekly chats

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No you aren’t telling the truth. The return cost never has to be picked up by the buyer. 

This has been heavily discussed here for some time and confirmed by the blues. 

The rules are not different for international sellers. Or US sellers dealing with an international buyer.

if the seller doesn’t come up with a label or send the money through paypal, all the buyer has to do is ask eBay to step in. eBay puts the case on hold for a few days to give the seller more time to pay for return shipping and if they don’t pay, the buyer gets a refund. 

If seller PayPal’s the funds through goods and services payment, the money is recoverable by filing an INR if the buyer doesn’t return the item. And YES sellers have successfully recovered the money this way. 

If the buyer chooses to pay out of pocket, eBay can only ask the seller to reimburse them. 

Heres the message the seller gets on an international SNAD when eBay is asked to step in