Why did eBay take everything from me, despite my attempts to resolve the dispute?

[dimach_68]

An unpleasant story happened to me; 3 non-working Nokia N91s were sold, but after receiving the buyer from
India has created a dispute about the missing parts within. We couldn't come to an agreement with the buyer and asked eBay to intervene. eBay took the buyer's side and asked me to return the money. I agreed to a refund, but the buyer ignored my desire to return the money. Today, after 3 attempts to contact the seller and 4 calls to support, eBay took my money and product and left me negative feedback. Please explain to me what I did wrong, Ebay accuses me of not allowing the buyer to return the goods within the stated time frame, although I tried to do this with all my might.

Event time map:

February 12 - the product was sold as not working, without claims or returns.
March 6 - the goods are received by the buyer.
March 7 - the buyer created a dispute demanding the return of the missing parts.
March 7 - my answer, the product was sold for spare parts, without claims or returns.
March 8 - buyer left negative feedback.
March 8 - wrote to the support service, they assured me that everything was fine, the buyer was not attentive and the decision would be fair.
March 12 - involving eBay in resolving the dispute.
March 13 - eBay takes the buyer’s side, demanding a refund within 4 days.
March 13 - I write to the buyer agreeing to return the money, and also ask him to cancel the negative review. The buyer ignores.
March 13 - I write in support of eBay, asking how to create a label, I receive bad advice because private individuals in Ukraine cannot work with FedEx.
March 13 - I write to the buyer, asking him to specify the postal company near him to create a label, or asking him to create it himself, I will pay. The buyer ignores.
March 14 - I write to the buyer asking him to respond to my messages. The buyer ignores.
March 15 - I write to support with concern about ignoring my attempts to return the money, I clarify whether I need to spend money on the label if the buyer ignores me, I receive an answer - wait for an answer from the buyer.
March 17 - I write to support again with concern about ignoring my attempts to return the money, they write that they will contact the buyer.
March 19 - I write to support with concern about ignoring my attempts to return the money, I ask you to close the dispute and return my money to me.
March 23 - I receive a response from eBay, my money and goods remain with the seller.
March 23 - repeated appeal, refusal by eBay because I did not allow the buyer to return the goods within the prescribed period.

Please explain to me what is happening???

[dimach_68]

Yes, I already realized that ebay support misled me. Tell me, are you talking about this panel?

[jerseyboymusic]

@dimach_68 

I can't read through all your screenshots... did you ask the buyer to open a return request through Ebay? Did they send the item back? I'm not sure what the "dispute" was on March 7

[dimach_68]

After involving Ebay, I suggested that the buyer make a return, but he ignored it. Then I offered to buy a sticker for him if he indicated the delivery service closest to him, but he ignored, then I offered to buy him a sticker with my payment, but he ignored again. The buyer is clearly experienced since 2008.

[bonjourami]

No, thats not it, if you go to your account, just click on dashboard.Its on the left, under Selling.

[mtgraves7984]

Why did eBay take everything from me, despite my attempts to resolve the dispute?

@dimach_68 

In my opinion, you answered your own question with your own sentence... >> "We couldn't come to an agreement with the buyer and asked eBay to intervene." Never a good idea to ask eBay how to handle your business. Upward and onward...

[dimach_68]

Thank you all for participating in the topic, I learned what I wanted.

[roos7373]

International shipping. My item arrived to their shipping hub and then never been sent to the abroad. Tracking info shows that item delivered domestically. eBay closed the “item not received" case and one month later deducted the whole amount and international shipping cost from my account. Also kept the selling fee. No result from talking and communication with eBay. They just kept the money because they can.

[roos7373]

Item has not returned to me either.

[ckimodog]

@roos7373 

The OP is located in the Ukraine.  Most likely they had problems with customers not receiving their items due to the conflict in their country and Russia.  Your issue may be something entirely different.

What you should do is to reach out on social media via FB:

 https://www.facebook.com/ebayForBusiness/

 
These US CS agents who are employed by eBay and been known to be very helpful.  Many positive posts on this forum concerning a positive outcome.  Reach out to them today and let them know your issue.  
 
Good luck to you!

[kensgiftshop]

Your first mistake was trying to resolve the dispute.

Second was getting Ebay involved.

When a buyer files an INAD, Ebay wants you to resolve the issue by accepting the return, paying return shipping, then refund when something is returned.