Why aren't my listings showing up in searches?

[edjgraphix1]

I have some cassette tape box sets that are listed under 2 categories:

cassettes

wholesale cassettes

and the past few days they haven't shown up in any searches.

Here is one of the listings:

http://www.ebay.com/itm/272653062383?ssPageName=STRK:MESELX:IT&_trksid=p3984.m1558.l2649

I have even relisted them to see if that works and that hasn't helped either.  I'm starting to list my stuff on Bonanza so I can at least have a shot at selling my stuff.  

Does anyone have any idea why this can't be seen in an eBay search?

[megadestroyers · Accepted solution]

Get rid of the local pick up shipping option.  Quite a few posts on this.

ebay HIDING items with local pick up while they scurry to fix loopholes, I strongly suspect.

[tulen_2000]

I do see your listing, it's 23d on first page when i search for "PINK FLOYD cassettes".

Did you check it right after you listed it? Ebay needs time to index listings, usually it takes several minutes, but sometimes more

[ivorywire559]

So just so everyone understands, you are actually paying extra to list in two categories.  That's the way eBay works after all.  Yet even still, even though you are paying more than people who list in one category only, your listings are still not showing up.  Well this is just another example in a virtually endless list of examples of eBay charging people more for nothing and getting away with it.  While top rated and power sellers get discounts and seven days of protection from negative feedback as they enjoy great search results and massive sales, those paying more are getting punished with poor search results and months upon months of no sales.   eBay charges massive fees and does nothing to earn them because listings don't show up.  eBay always gets paid because these people hide behind computers just like computer trolls who talk tough while anonymously attacking people.  I am not anonymous here, though.  I'm not hiding anything.  I'm a honest and truthful person.

[edjgraphix1]

Unchecking that option did the trick!

THANKS!!!

[coolections]

Your Pink Ployd set is # 6 on the first page of search and all your others items are visible. There is nothing hidden. Don't believe the rumours, it is a fairy tale someone started years ago. 

[llllady]

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@coolections wrote:

Your Pink Ployd set is # 6 on the first page of search and all your others items are visible. There is nothing hidden. Don't believe the rumours, it is a fairy tale someone started years ago. 

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It's not a fairy tale.  I spent about 40 minutes the other day on the phone with CS who admitted my items were not coming up properly in search.  She was sending it up to "management" to be looked into further.  She told me she sent it as a "priority" but could not guarantee how long it would take to be dealt with.

In the meantime, I have not had a sale in 16 days.  Approximately 17% of my listings have zero or one (mine) view. I chose to close my store yesterday.  I refuse to pay for service I am not receiving, especially as a TRS+.

It's reality, whether you wish to believe it or not. 

[coolections]

Tell me the title of the items you say Ebay is hiding. I will return with my results.  I have been checking for sellers for years now and I am still at 100% results of seeing their items.

[llllady]

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@coolections wrote:

Tell me the title of the items you say Ebay is hiding. I will return with my results.  I have been checking for sellers for years now and I am still at 100% results of seeing their items.

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I don't care what YOU find. What counts is what the CSR and I found during a 40 minute session, and what action she felt she needed to take.  

[coolections]

If you cannot give an example of what is supposedly hidden then it is useless to post that Ebay hides your items as that is not proof. You have 135 cups, bowls & saucers. I see them all.

[llllady]

Whatever.

[labs118]

@coolections
You came along and checked OP's listing AFTER OP unchecked local pick up
Local pick up in many listings is hidding them, It's a known fact not hear say
It's a glitch

We have threads documented since Friday , Heidi from ebay is on posts now that we have been on all through the weekend , so please please don't say it's rumors.
The suggestion worked for OP and all who did not have bids already that have been able to remove local pick up.

 

[donutking]

To all,

There are a couple of problems creating this symptom (items not showing in search results).

I don't have the answers as to why, but I experienced both scenarios and contacted support and was offered resolutions, albeit temporary resolutions.  

See details here:

http://community.ebay.com/t5/Selling/Listings-not-showing-up-in-search-results/qaq-p/26913057/commen...

As labs118 says, since yesterday, Heidi has responded that she is working with the support team.

[newrisinsun09]

I had this exact same issue and spoke to an Ebay rep yesterday who said they've been receiving a lot of calls about it. She said it was because of a recent update that created a techinical error and they are addressing it. She did not mention anything about the "local pickup" option but I did start including that in my listings recently and now am having problems, so I will try and remove that and see how it goes.

[escarchac]

I am a top rated seller, and my items are not showing up in search results either.  I contacted customer service, only to be told they do not know why they are not showing up.  When I type in part of my listing title, it shows items that are nowhere near what I typed in under "best match", but mine don't appear.  I have to type in the full title for them to show.  Something has been changed, I can say this because I have relisted several items, and in the past they would pop up if i searched anything similar to how I have it listed.  Now, I can't find them, and I have not changed anything.  The only thing that has changed is the fact that I called customer service a cuple of weeks ago and gave them an ear full over some of their "updates" for sellers.  I guess the managment didn't like what I had to say, and now they have buried my items.  The lady I spoke with on the phone promised that eBay doesn't "hide" listings as punishment, but from what I have experienced, they do.  So sellers beware, eBay doen't believe in negative input abut the way they do things.  Good thing is, there are other platforms to sell on.  I will be exploring those options.