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Why are we getting "Leave Feedback" reminders on Cancelled transactions???

When a transaction is Cancelled it should drop off the list for leaving Feedback.  This is NOT happening and it should.  Getting reminders to leave FB on cancelled transactions is a flaw in eBay's programming ...

Along with this little issue is the fact that Cancelled transactions can NOT be deleted from the Orders list in Seller Hub ... leaving it on the last simply skews the sales dollar amounts ...

Regards,
Mr. Lincoln - Community Mentor
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7 REPLIES 7

Why are we getting "Leave Feedback" reminders on Cancelled transactions???

@mr_lincoln 

 

I don't think eBay ever blocks a Seller from leaving feedback

if they chose to do so.

 

On the rear occasion were feedback is blocked it is on the

Buyer side to protect the Seller.

Message 2 of 8
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Why are we getting "Leave Feedback" reminders on Cancelled transactions???


@eunster1313 wrote:

@mr_lincoln 

 

I don't think eBay ever blocks a Seller from leaving feedback

if they chose to do so.

 

On the rear occasion were feedback is blocked it is on the

Buyer side to protect the Seller.


@eunster1313   For me it just doesn't make sense to have a Cancelled item remain on the Feedback list ... the deal is over if its cancelled, we're talking UPIs for the most part, so correct me if I am wrong, since it was never paid for the Buyer can't leave any Feedback ... or can they?

Regards,
Mr. Lincoln - Community Mentor
Message 3 of 8
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Why are we getting "Leave Feedback" reminders on Cancelled transactions???

@mr_lincoln   On and off thing for me - for a while the canceled transaction feedback was annoyingly sticky.  Then they disappeared after the cancellation was processed - they seem to be back again now? 

 

I've had buyers leave FB on canceled (at their request) transactions.


“The illegal we do immediately, the unconstitutional takes a little longer.” - Henry Kissinger

"Wherever law ends, tyranny begins" -John Locke
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Why are we getting "Leave Feedback" reminders on Cancelled transactions???


@chapeau-noir wrote:

@mr_lincoln   On and off thing for me - for a while the canceled transaction feedback was annoyingly sticky.  Then they disappeared after the cancellation was processed - they seem to be back again now? 

 

I've had buyers leave FB on canceled (at their request) transactions.


@chapeau-noir   Yes, I know they can leave FB if a PAID transaction is cancelled ... I'm curious about Unpaid items.

Regards,
Mr. Lincoln - Community Mentor
Message 5 of 8
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Why are we getting "Leave Feedback" reminders on Cancelled transactions???

Got ya!  I'm all immediate payment required so didn't realise.


“The illegal we do immediately, the unconstitutional takes a little longer.” - Henry Kissinger

"Wherever law ends, tyranny begins" -John Locke
Message 6 of 8
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Why are we getting "Leave Feedback" reminders on Cancelled transactions???

Why are we getting "Leave Feedback" reminders on Cancelled transactions???


@coffeebean832 wrote:

déjà vu

 

https://community.ebay.com/t5/Selling/How-do-we-get-rid-of-items-on-the-quot-Leave-Feedback-quot-pag...


@coffeebean832   You would think they would fix it ... BUT, the good news is they passed it on the department that handles that ..... ZZZZZZZZZZZZZZZZzzzzzzzzzzzzzzzzzzzzzzzzzzzzz

Regards,
Mr. Lincoln - Community Mentor
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