Why are my Sold items still showing up as "ACTIVE" inventory?

[2dogsdigs]

I have recently noticed that I items that we have sold, that are one of a kind listings, are still showing up as "active" items in our inventory. When you click on the item - it says its sold - but why is it still showing up AND renewing as part of our listings? This has been happening over the past month or so. 

Today for example,  I went in to set "promoted" listings on items and sold out items were showing up  on that list for me? They shouldn't be active still once sold.

[bar-29368 · Accepted solution]

Check your settings under the account tab -site preferences and see if you have it set to use the OOS (out of stock) function.

[scstool]

Maybe because all fixed price listings are now considered good to canceled?

[bar-29368]

GTC = good until cancelled or sold.

[2dogsdigs]

Thanks, I will check that but have NEVER used that function before. Pretty well everything we list is one offs. 

[2dogsdigs]

But - if its sold out - why does it need to be cancelled....

[2dogsdigs]

They are sold items....that's what I am asking about. Single listed items that SOLD and still show up weeks later as "active" unless you click it and then it says "sold out".

[bar-29368]

@2dogsdigs
The OOS option is for people who may "sell out" of an item but know they can get more. Rather than have the listing 'end' and possibly vanish if it takes a while to get more stock, the listing remains active until you add more qty, but until then it can't be found in search by buyers.

Unfortunately it's a "global" option so you either have it on for all your listings or off for all of them. Sometimes settings on ebay magically get turned on (and not by the seller) so it's always a good idea to check them yourself every now and then.

[go-bad-chicken]

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@2dogsdigs wrote:

I have recently noticed that I items that we have sold, that are one of a kind listings, are still showing up as "active" items in our inventory. When you click on the item - it says its sold - but why is it still showing up AND renewing as part of our listings? This has been happening over the past month or so. 

Today for example,  I went in to set "promoted" listings on items and sold out items were showing up  on that list for me? They shouldn't be active still once sold.

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I am going to parrot what other sellers have already said here. Go check your settings and see if you have the OOS - Out Of Stock fature/option enabled, because that is what it sounds like what is happening in your case. The setting is all inclusive. Either your account has it enabled or it doesn't. If it is enabled then it applies to all of your listings, whether they're one offs or multi quantity listings. 

I use the OOS feature myself. When I sell a one off I have to go into my active listings and end that one off listing manually.

[cynthealee2]

I'm going to go the other way...

Check your store see if they are still listed there as well.

Magic listings have a way of popping back up weeks, even MONTHS later getting sold and the seller is stuck with an Out of Stock Cancel on listings they didn't relist, ebay did.

The glitch is known on the boards, and to SOME eBay staff, but they can't or won't do anything about it unless you can prove beyond a shadow of a doubt you didn't list the item.  I could prove MINE simply because I never ever listed from eBay, ONLY from Auctiva and the listing had been listed on eBay's site.

I would also make sure to clear out your unsolds weekly to try and combat the problem.

[needalittlehelpsometimes]

I did an auction for an item. It sold and I shipped. A week later a buyer asked a question about an item that looked familiar. I checked and sure enough,  ebay relisted the listing that had sold. I am just grateful it was caught before it sold again. Now I have to wonder how many more of these are out there and if I overlook one and it sells, will I be held responsible? 

[cynthealee2]

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@needalittlehelpsometimes wrote:

I did an auction for an item. It sold and I shipped. A week later a buyer asked a question about an item that looked familiar. I checked and sure enough,  ebay relisted the listing that had sold. I am just grateful it was caught before it sold again. Now I have to wonder how many more of these are out there and if I overlook one and it sells, will I be held responsible? 

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Yes

[2dogsdigs]

Weirdly is WAS on?! So, I have taken it off. Thanks for all the help folks!

[bar-29368]

Just remember to go in and delete all the stuff you know that sold.

[chl_at]

That also happened to me, luckily I saw it before it sold again. Anyway, some reason this happened to me twice, and the second time, it disappeared by it self.  I have no idea why this happens.