Why On Ebay Are Buyers Under No Obligation To Read Listing Info Or Look At Photos Before Buying?

[lb23cavaliersmvp]

I recently sold 2 new decks of poker playing cards in the original opened box and after receipt the buyer wanted to know why the original box wasn't sealed and what I planned to do to "make it right". The first photo showed the 2 decks in the bottom half of the box propped against the lid. Furthermore, we included multiple pictures of the 2 decks out of the box and the broken seals on the box. The description also clearly stated that the outer box had been opened and had modest shelf wear. We had to spend 1/2 hour exchanging 5 messages, including immediately offering to accept a return, to resolve the matter with the buyer without ebay stepping in or providing a partial refund (although even in the end the buyer claimed we deceived them). Fortunately, no feedback was left and we blocked the buyer.

Clearly, we have no idea how ebay would have resolved a request for - feedback removal but there are countless posts here of similar instances where ebay permitted - feedback to stand. 

[fbusoni]

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@lb23cavaliersmvp wrote:

Forget reading anything carefully how about looking at the 1st picture! Is it possible to press buy with your eyes closed?

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Do you not see a problem in the fact that the first picture stands in direct contradiction to the classification of the item that you selected?

 

You've not read anything here carefully, because if you had, you would have seen that the answer to your question was penned by @tobaccocardyahoo in message 10 above.

[luckythewinner]

Forget reading anything carefully how about looking at the 1st picture! Is it possible to press buy with your eyes closed?

I find it interesting that when people on this board point out a contradiction in a listing to a seller ... 

... the seller inevitably responds that it was the buyer's job to notice the contradiction and interpret it correctly ... 

... rather than  admitting it was the seller's job to notice the contradiction and resolve it in the first place 🙂

[pickapaper]

This appears to be one of those instances where the OP is convinced he is correct and everyone else is wrong and nothing is going to change his mind.   But I have a feeling when he lists items in the future, he will remember this and maybe be a little more careful about certain aspects of his listings.

[youn2240]

That buyer is a silly billy but the seller deceived the customer in actuality. it's not a new product. 

[grand-and-glorious-purpose]

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@soh.maryl wrote:

How could eBay actually force buyers to read the description very carefully?

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By punishing buyers that don't or at least protecting sellers from those buyers.

It wasn't that long ago that they did.

[gone.c-33]

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@grand-and-glorious-purpose wrote:

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@soh.maryl wrote:

How could eBay actually force buyers to read the description very carefully?

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By punishing buyers that don't or at least protecting sellers from those buyers.

It wasn't that long ago that they did.

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When were buyers ever punished on eBay?

[youn2240]

This is on a post by a seller that listed a not new item as a new item. The sellers should be paddled on the behind until they are punished enough to learn how to read and comprehend the descriptions instead of being a dunce that can't understand what new means. now go write out " I will not deceive customers about the condition and I will remember to list accurately" on the chalk board 200 times or you'll miss 2nd recess too. 

[redlinear]

Back in the day I worked at a convenience store.  They didn't take checks.  And that was posted to where you couldn't miss it, on every gas pump.
So yeah, we had to take A LOT of checks if we wanted paid for fuel. 
Happened at least once an hour.
Not reading stuff is nothing new.

[grand-and-glorious-purpose]

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@gone.c-33 wrote:

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When were buyers ever punished on eBay?

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Up until about 5 years ago or so maybe more, maybe a bit less. It was a glorious time on ebay. You could get a return closed, get stupid feedback removed, get defects removed. I even got multiple buyers NARU'd for being abusive. You could even talk to a CSR that knew how to spell ebay.

If you are newer to that all seems like a fairy tale, stuff and nonsense but ebay really did used to be a safe place to sell stuff with fair and equitable policies. Now it is a safe place to steal stuff.

[gone.c-33]

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@grand-and-glorious-purpose wrote:

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@gone.c-33 wrote:

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When were buyers ever punished on eBay?

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Up until about 5 years ago or so maybe more, maybe a bit less. It was a glorious time on ebay. You could get a return closed, get stupid feedback removed, get defects removed. I even got multiple buyers NARU'd for being abusive. You could even talk to a CSR that knew how to spell ebay.

If you are newer to that all seems like a fairy tale, stuff and nonsense but ebay really did used to be a safe place to sell stuff with fair and equitable policies. Now it is a safe place to steal stuff.

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I’ve been on eBay since ‘99. Very little of what you listed is actual punishment towards buyers, except “getting multiple buyers NARUed” but I’ll take that with a grain of salt since I’ve been on these boards for almost as long and never even heard of a single buyer getting a seller NARUed, let alone a seller getting a buyer NARUed.

[tobaccocardyahoo]

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@gone.c-33 wrote:

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I’ve been on eBay since ‘99. Very little of what you listed is actual punishment towards buyers, except “getting multiple buyers NARUed” but I’ll take that with a grain of salt since I’ve been on these boards for almost as long and never even heard of a single buyer getting a seller NARUed, let alone a seller getting a buyer NARUed.

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I've been a buyer and have seen sellers get NARUed within a few days. When I pattern of fraud is evident, sellers are NARUed.

Bought an SSD drive. Seller was selling defective SSD drives. Sold a bunch of them.

Between the time I bought and the time it arrived, negative FB in quantity all about the drives. Seller was NARUed. Refund was automatic when I filed the NAD claim.

Must have emptied a dumpster of these drives in China.

In general, buyers cannot create a pattern which gets them NARUed without great greed.

This thread is about a seller who wants protection when he misrepresents what he sold, not about buyer stupidity or laziness.