Why I'm thinking of leaving eBay altogether

[timeofjewels]

Received an utterly false and slanderous feedback by a buyer today. I called ebay, they agreed that its false and whatever the buyer is blaming me for is totally false, but since its an 'opinion based' platform the feedback will stay even though its totally and categorically false and is a total lie.

I wonder one thing, did ebay lost its mind?

Probably did.

Why should they create a platform were scammers, crooks and nonpaying buyers can leave a totally false and slanderous feedback to the seller and get away with it just because its not breaking the policy of profanity?

WOW,

What a bunch of dimwits ebay has become...

[emerald40]

Ev er been on Yelp.

In my spare time I review the restaurants I have been to many times and laugh at some of the comments because they are so ridiculous.  Some talk about meals that a particular restaurant does not even serve.

As to your feedback, just follow it up with a very business like response.

I doubt any sane buyers would hold it against you,

Edited:  See you already responded, but that is not how I would have done it.  Just makes you sink to their level.

[jaime48848]

You have the customers address . Print up the feedback, and your proof. Then sue the customer for Slander and any lost income . 

[timeofjewels]

I probably shouldnt have responded to that feedback that way, but I was so frustrated at the insanity of ebay...

Its pathetic

[jaelzion]

The buyer's feedback didn't make much sense and your response is worse. You squandered your chance to reassure future potential buyers and chose to sound off about eBay instead.

[slati_2013]

Were you messaging through eBay? Did eBay read the messages? Hard to tell unless you give us an idea of what happened. It is never a good idea to write a response to a negative feedback while you are still mad. A carefully thought out and written reply is what makes most buyers ignore certain feedback. Your response in anger does not help your cause.  

[timeofjewels]

All messages were on ebay, and Ebay addmited to me on the phone that whatever the buyer aaccused me of is totally false and is a lie. But they continued, that the feedback will stay because its an opinion based blah blah blah rubbish...

[emerald40]

I agree with above 2 posters.

I have read it 3 times and have no idea what the buyer is even negging you on.

I would have chalked it up to her not having a clue and dismissed it.

[timeofjewels]

That would have been wiser I agree but I really do believe that ebay has lost its mind.

Here's ebay's "genius" idea:

Come crooks and scammers and leave the most rediclous false and lying feedback that you can conjure up just make sure to keep it clean and civil, you are most welcome to ruin a sellers reputation but do it with class and finess...

Schmucks 

[*eponymous*]

Why are you outraged? Feedback has never been removable because it isn't true.  

[ed8108]

Realize an opinion is just a belief, it doesn't mean it is true or accurate.

[fashunu4eeuh]

No one is happy getting a negative, but eBay no longer uses feedback to measure a seller's performance, which is a very "sane" improvement. Since feedback cannot hurt a seller's account metrics, there are now fewer reasons to sweat a poor rating. Most buyers know that a stray neg or neutral is a given, and is often meaningless to a person with a buying decision to make.

Feedback is becoming less important on the platform overall. Except for this: of far more importance to me as a buyer, are the follow-up comments, like other posters have mentioned upthread. Those have a greater ability to inform my decision to buy much more than the actual neg/neutral feedback. It shows me how a seller handles an issue--is it professional? Is there name calling? Does the seller treat the problematic buyer with respect? If not, I hit the back button.

OP, I see you have 12 revised feedback. With all due respect, that seems a rather high number. Why the high incidence? In that case, I can understand why you reacted strongly to the latest neg. One or two poor feedback won't trouble a buyer. But a pattern of them might. Good luck to you in whatever you decide, staying or going. Ebay has changed, and selling here isn't for everyone anymore.

[onthelake4854]

Take a chill pill.

Selllers have been screaming about feedback from crazies for as long as I have been on Ebay - nearly 15 years.

I'm the buyer all you sellers want - bought probably well oer 1000 times and have feedback over 975  (yeah and a lot is from back in the day when sellers could leave a negative for buyers)

I will glance at a seller's feedback and actually EXPECT to see the odd negative.  You can't make everyone happy and the world is full of whiners,  loonies and malcontents.

One of my most favorite sellers in an antiques category has over 14,000 feedback and, yep, even a few negatives from the 'never satisfied' malcontents - typically those with low or very low feedback.  Having actually talked to that seller (brick 'n mortar stores) I know they are very good with a PhD in the subject matter field and super meticulous.   Gee -now do you think I believe the negatives?

The buyer feedback you are complaining about is near incoherent  and irrational - "seller ask me to ship indepently"??? What the #$@%!????

If I had read that I would have done an eye roll and ignored it.

Your ANSWER however would give me real concerns about you. 

You come off as hysterical and hyper-sensitive and, frankly a bit incoherent with the phrase " as long as its clean" - HUH???? And that means what?

It is YOUR answer that would make me take a pass on doing business with you.

If there is anyway to remove your response then do it.

[retrose1]

If this is how you react when you get a neg, what are you going to do when you get a scammer that obviously is stealing from you and ebay lets them?

[onthelake4854]

You seem to have a problem with reading comprehension

I BUY -  I buy a LOT and have done so for decades.  I DO NOT SELL

And as a buyer while I glance at a seller feedback I look at it overall and ignore the odd negative as there as so many crazies and non-stop complainers in the world.

So this seller got a negative - out of a ton of transactions - from an irrational and incoherent buyer.

So what?

Repsonding as they did makes them look like a hyper-sensitive hysteric who would be difficult to deal with if a buyer had a bona fide problem and needed to work out the problem with the seller.

Anyone in retail knows that they will have "shrinkage" - fancy word for theft by some means.   Just move on or go to the police and file a complaint.

POSTING a garbled wandering incoherent rant at Ebay as the repsonse to the negative is not good business.

Call up and yell at Ebay (why not? Sellers have been yelling at Ebay over getting negatives since Ebay was invented)

DO NOT POST the diatribe as a response to the negative.

Still want to post a response?  Keep it bland or, if you must,  then sarcastic like  "HUH? The  Seller ships - not the buyer & WHAT rule? LOL"