I had a return that was automaticaly approved by ebay. When I went to the returns page the ability to buy and send a label wasnt there. So I put in for a call back. You have to use creating a listing to even get to this option. I asked for returns department as I knew the rep who would be calling me the first time wouldnt have a clue as usual. So I get the return rep and he tells me to have the buyer contact them and to give them the sr number and he will make sure to get them a return label because something had went wrong with the ebay site with this return.
So i do exactly that and give the customer the sr number and they reply to me that they cant get thru to ebay with that number like it was a phone number or something. Fast forward to today. I get an email from ebay saying if I dont supply a label by the 3rd they are going to issue a full refund and let the buyer keep the item. So I call again and ask to speak to returns. The first agent barely speaks english and has no interest in listing to the issue. The supervisor im connected to then also wasnt much better.
I get the Supervisor to read the message from the original return rep I talked to stating to have the buyer contact ebay with the Sr number and that they would take care of it. I then get some excuse they cant do it anymore and I need to provide the buyer with a label or the system will just issue the refund. The problem is there isnt even an option now in the returns to prove I sent a label. So what is going to keep the system from just doing that anyway.
So when will EBAY actual do what they say they are going to do instead of constantly pushing it off on us seller?
