When stacked store markdown sales are active only the lower percentage off is showing

[turtleswares17]

When I have a markdown sale active and I want to start another sale without taking down the existing sale, only the lower percentage off is showing for customers, so I have a sale of 28% off and when I start a 40% off sale on all of the same items it shows that I have the 40% off sale active but all of my listings are showing 28% off prices still, I feel it should be the opposite and the higher percentage off would take the place as the current sale, is there a way to change it to the 40% off without ending the 28% off sale? 

[downunder-61]

I went to the first item listed (jeans) and the price is $12.24 (was $17.00 with 28% off)

when I put the item in my cart it shows this :

When I click the Shop now,  I get this

Did not check out for obvious reasons.  

[turtleswares17]

$17 was the original price for the jeans, and the $12.24 is the 28% off sale price, although it shows I'm running a 40% off sale the prices are still 28% off

[richard1rst]

Is there an option to end/cancel the 28% promo?

[my-cottage-books-and-antiques]

I'm confused. Are you running two markdown manager sales on the same items at the same time? 

Or did you start a 28% Markdown Manager Sale , it has not ended, but you went in and edited to change 28% to 40%? Or are you saying something else entirely?

And if the sales apply to all the same items, why would you want to not end the 28% sale and replace it with a new 40% sale?

[downunder-61]

That was the confusing part, as it stands the 28% is already taken off on the mark down listing, then when you go to cart/shop now etc, you get another 40% taken off - effectively a 68% discount ?

[wastingtime101 · Accepted solution]

The first promo will apply until expires at which point the second promo will be applied to the listing. It can take a few hours for one promo to end before the system will reindex and apply the second promo.

You can't overwrite the first promo with a new one. You need to end the first promo. Even if you edit the first promo and remove items, the markdown will be removed from that listing but it will still technically be linked to that promo until it ends.

Your choices are:

• Let the first promo ride out to completion.
• End the first promo and re-launch it with only the items you want included, then put the  other items into a different promo.

I would lean towards letting it ride out because all the activity with ending and starting promos requires reindexing every time and your listing's search visibility can be affected by all of that.

[katzrul15]

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@downunder-61 wrote:

That was the confusing part, as it stands the 28% is already taken off on the mark down listing, then when you go to cart/shop now etc, you get another 40% taken off - effectively a 68% discount ?

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That is correct.

If you run a sale and accidently re-select that same item again (it allows you to check a box to exclude anything already diacounted), it reduces it further by the 2nd amount chosen.

OP needs to end BOTH sales and start over.

[turtleswares17]

I was hoping that wasn't the case with overwriting it is good to know though, If reindexing is affecting my impressions negativity would it be better to not start/end different sales so often aswell, I do week long and weekend sales at the moment

[wastingtime101]

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@katzrul15 wrote:

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If you run a sale and accidently re-select that same item again (it allows you to check a box to exclude anything already diacounted), it reduces it further by the 2nd amount chosen.

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My experience is that it will not stack the markdowns. It will let the first sale play out, and when that ends the item will be brought into the second sale.

If that process has changed then that's important info. Have you stacked markdowns like that before? Would be great if we can determine for sure what happens. If the OP's sales are still active we should be able to see whether or not markdowns were stacked.

[katzrul15]

Yes.

Accidently selected an item twice.  It stacks the discount.

It applies the first discount, then discounts it additionally by the 2nd sale amount.

OP needs to end both sales and start over.

[wastingtime101]

This is so strange that we're seeing different things @katzrul15. We're currently running a test on GF's account. We picked an item that has been on sale for a few days. We added that item to another sale. All items in second sale have been marked down for a few hours, but the overlapping item still reflects the price of sale #1 with nothing stacked on top (even in my shopping cart). I'm going to keep an eye on it and let you know what happens.