When should I print return label?

[kusinekuss]

A buyer asked to send the item I sold back and for a refund. I received a notice from eBay about this. I offered a partial refund. The eBay notice says that they will let me know if the buyer accepts the partial refund. It has been 10 days (normal days not business days) and I haven't heard whether the buyer accepts or declined the partial refund. My question: Should I wait to find out if the buyer declines/accepts or should I go ahead and print a return shipping label? I'm not sure what the timeline is here? If they don't accept the partial refund, I would like to get the item back.

[teltuooutlet]

Wait for the notification to come back to you that they either accepted or rejected the offer before doing anything else.

[eunster1313]

How to handle a return request as a seller

https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115 

[kusinekuss]

Thank you.

[kusinekuss · Accepted solution]

Thank you. That's what I'll do. Thank you for your help. 😊