eBay likely would not do anything and tell you "it's just a cost of doing business". It comes down to a 'he said/she said' situation. You say the parts received were not the same parts shipped. The buyer says the opposite. He said. She said. And eBay will back the buyer and tell the seller it's just a cost of doing business.
PayPal may well do the same, especially since the buyer can document that he sent a package of the same size and weight as the package you sent him.
His Credit Card company will definitely back him, for the same reasons as eBay -- their customer against a retailer. Retailer loses, hands down.
Way back when eBay stayed out of disputes and customers paid by check, I sold computers and parts. Not today -- I've sold a few used systems that I repaired/reset/rebuilt, but there was not a lot of cash invested in any of them, and the time spent was enjoyable and cannot be made otherwise by a deal gone bad.
With the faceless nature of the Internet, people feel emboldened to try things they would never attempt if they had to deal with you face-to-face. And it's likely to get worse before it gets better.
Of course, the buyer would have to explain why they waited 30 days to return a non-working computer when they bought one that was working. If anyone would even stop long enough in their rush to 'make it right' to consider that as a question needing asking. Then again, this person may be experienced enough to have a ready answer. Wonder if his CC company would care to share his returns/chargeback history? Or those of other cards, held thru other banks, also in this person's name.
I wish you the best. CC's limit chargebacks to 60 days, right? PayPal allows cases up to 180 days. Both important to remember.
-Bob.
@mikeystoyz wrote:Dont think the original tracking number would work as it would be before the request for the refund. That would be interesting.
I was thinking the same thing... the computer was returned before a return was requested. And it was not returned to the seller but to the cartage agent (fancy term for 'shipping company').
OP: do please keep us updated. My employer has had items returned used and eBay refunded in full, and charged them with a defect as well because he refused to accept the return of a 1/2 burned candle! Oddest, altho fully explainable, return was of a paper-folding machine. Buyer complained that there were no trays included. Seller explained the trays had been packing in bubble shipping bags to prevent damage to them or to the rest of the contents. Buyer complained that there were no trays included. Escalated the Return Request. Seller sent return shipping label. Buyer returned paper folding machine in original box. They also included the "missing" trays, which had been opened/unpacked and then repacked and resealed. So they returned everything but got the seller to pay the freight. They contacted eBay and, of course, eBay claimed it was just a cost of doing business. But at least they can resell the paper folder.
-Bob.
