When relisting third package dimension has disappeared from listings

[a-lotta-stuff]

For whatever reason - laziness or wasn't necessary most of the time -  we didn't enter package dimensions in our listing unless it affected cost. Then with the cubed thing we when back and added to everything but media, then did media so cost is shown to us.

Now relisting stuff and noticed some listings only have the first two dimensions there - we can understand all three boxes being blank as we're not perfect and did miss some first time around, but we never 'only' filled in the first two. Price was still showing with only the two.

[a_c_green]

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@a-lotta-stuff wrote:

Now relisting stuff and noticed some listings only have the first two dimensions there - we can understand all three boxes being blank as we're not perfect and did miss some first time around, but we never 'only' filled in the first two. Price was still showing with only the two.

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This may be a bit of a stretch, but if you're populating new listings by uploading data from ones generated some time ago, it may be that the process doing the work is not matching the value for the third dimension with the field that is supposed to receive it.

For example, if the old listing had a field named "package.Depth" and the new form calls it "package.Height" the relisting process may not recognize that field name as where the third package dimension is supposed to go.

[a-lotta-stuff]

We are re-scheduling unsold listings that had all three 'package dimensions' entered in the boxes and now the last one is missing. As you know none of the boxes are marked 'depth' or 'height' or ''width' or 'length'

We are not "populating new listings" just relisting old ones.

[a_c_green]

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@a-lotta-stuff wrote:

We are re-scheduling unsold listings that had all three 'package dimensions' entered in the boxes and now the last one is missing. As you know none of the boxes are marked 'depth' or 'height' or ''width' or 'length'

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In fact they are; it's just that there is not a visible title for each field. In the code itself for the listing form, the dimension fields are named packageLength, packageWidth and packageDepth respectively:

<input name="packageLength" aria-label="Enter package length in inches" id="s0-0-0-24-8-23[15]-0-34-22-9-33-18-se-textbox" class="textbox__control textbox__control--fluid" type="text" value="10" style="padding-right: 38px;">

[...]

<input name="packageWidth" aria-label="Enter package width in inches" id="s0-0-0-24-8-23[15]-0-34-22-9-33-20-se-textbox" class="textbox__control textbox__control--fluid" type="text" value="8" style="padding-right: 38px;">

[...]

<input name="packageDepth" aria-label="Enter package depth in inches" id="s0-0-0-24-8-23[15]-0-34-22-9-33-22-se-textbox" class="textbox__control textbox__control--fluid" type="text" value="1" style="padding-right: 38px;">

(The "aria-label" values above are descriptive titles used by Accessible Rich Internet Applications such as screen readers for the visually impaired.)

What I'm getting at here is that if you're reloading data from older listings, the Listing form (or the process that is reloading it) has to recognize which incoming values have to go into what form fields. If the current field name of packageDepth is not what the older listing value was called, then that particular value may not reload successfully, even if packageLength and packageWidth show up as intended.

All that aside, are your Unsold listings simply coming from your Unsold folder (of 3 months old or less), or are you pulling in the old listings from offsite storage, such as via .csv files...? I relist Unsold items from my eBay folder routinely, but have not seen any missing Height/Depth values.