When eBay notifies you about a return coming your way why do they refer to it as "Return Requested"

[nomore_1940]

There is no request about it because eBay lets you know that the return has already been approved by them per the eBay returns policy (I have a 14 day returns policy).  Where was the request part?

I rarely get returns but this one will cost me because shipping was expensive and like a real fool I did free shipping which I hardly ever do and should never do again.  The buyer's reason was they changed their mind. Not just the shipping I paid but if I resell it again here I highly doubt it will come anywhere close to selling for as high a price again.

Anyhow I'd love to know why the brains at ebay tell me I have a return requested when there is no such thing as a request. They should be truthful and simply tell me a return is in the works and that I should get ready to call it more time wasted and that I should just suck it up.

[redlinear]

I have mine set up to where the return is automatically approved.   
The message letting me know this will read (Return Approved)
If I list an item as No Returns....
The message letting me know this will read (Return Requested)
     And then I get to see if I want to Decline it or Accept it (or some other options).

Mine are set for 30 days.   I "have" seen somebody try to return something after 30 days.
And I saw (Return Requested) instead of (Return Approved)

[mtgraves7984]

"... I have a return requested when there is no such thing as a request."

@nomore_1940 

No, no... you have it wrong. The request is provided so that you can either approve the Return or simply to refund without it.

[nomore_1940]

---

@redlinear wrote:

I have mine set up to where the return is automatically approved.   
The message letting me know this will read (Return Approved)
If I list an item as No Returns....
The message letting me know this will read (Return Requested)
     And then I get to see if I want to Decline it or Accept it (or some other options).

Mine are set for 30 days.   I "have" seen somebody try to return something after 30 days.
And I saw (Return Requested) instead of (Return Approved)

---

I could understand if the return was made after my return period of 14 days but they started the return process well before the 14 days was up and it was automatically approved by ebay.  No surprise there but ebay still notified me about it by saying there was a "Return requested" when there was no request about it. The notification to me should simply be "Return coming your way bro" instead of implying there's a request for it lol. 

on edit I think I'll check my preferences to automatically approve any return since it seems ebay automatically approves them anyway. That is if I can find that setting lol.

[nomore_1940]

---

@mtgraves7984 wrote:

"... I have a return requested when there is no such thing as a request."

@nomore_1940 

No, no... you have it wrong. The request is provided so that you can either approve the Return or simply to refund without it.

---

I checked it and rechecked it and didn't find any place to click on to approve it. The only thing on the return page that I could click was to "Offer refund."

[12345jamesstamps]

'changed their mind'...I believe that is where buyer pays for return shipping...not the seller.

I would approve it and let buyer do all the work of returning it.

Will buyer actually return it?

I don't know what it is or how difficult it will be to repackage it and mail it back to you.

Buyer might say forget it and not return it...too much trouble and expensive to return.

Or buyer might think you refund them and tell them to keep it.

I do the return to see what happens...buyer pays for return.

[inhawaii · Accepted solution]

---

@nomore_1940 wrote:

Where was the request part?

---

The buyer "requested" a return.

There's the request part.

[simply-the-best-for-you]

---

@nomore_1940 wrote:

---

@mtgraves7984 wrote:

"... I have a return requested when there is no such thing as a request."

@nomore_1940 

No, no... you have it wrong. The request is provided so that you can either approve the Return or simply to refund without it.

---

I checked it and rechecked it and didn't find any place to click on to approve it. The only thing on the return page that I could click was to "Offer refund."

---

@nomore_1940  It's b/c you allow returns.  Those of us who don't allow returns, DO have a choice as to whether to approve it or not.  Provided it's not a SNAD return.  Everyone must accept a SNAD return. 

[ittybitnot]

they refer to it as "Return Requested"

@nomore_1940 

Years ago eBay changed the name of this procedure ....to a "request".  I guess they thought it more pleasant sounding than a case or claim.  In reality, it was basically like the old saying "putting lipstick on a pig."  It is still a pig, but you are supposed to feel better about it for some reason.  LOL. 

Itty

eBay dinosaur

[az93]

To give the seller the choice to accept or deny. For example, I would never pay tp get a smashed plate back. I would simply refund.