When do you make a buyer take a NPB when they back out of a purchase?

[douglauriesports]

I'm a little grumpy this morning.

Buyer messages me asking if I would take $100US on a $200US item. I respond I would not, but send an offer of $125US plus insured shipping (listed at $20US). Buyer quickly accepts.
I send the invoice and buyer asks if I will send regular mail. I respond with no, but I lower the shipping to $10US (buyer is in Canada and paid less than list), pointing out I will lose money on that shipping price.
He then says he didn't realize there would be tax (15% between Ontario and New Brunswick) and it wasn't in the description. I reply that it is in every description of everything I sell in large letters.
Now he wants to cancel the sale, saying the taxes are way too much. I ask, "So you want me to cancel your purchase - not offer, purchase - after I agreed to lose money on shipping because you didn't the description?"
"Yes, please, sorry."

My question is, is there a point where you would say no and make the "buyer" eat the NPB? At least the guy finally said he was sorry and please.

[southern*sweet*tea]

Any time a buyer wants to cancel, I cancel.  It's just not worth the risk of forcing a sale. Too many bad things can happen when you do that if you happen to get an unhinged buyer.

Be happy he didn't pay already, you would be eating the Paypal fees.

[dirk12955]

Your situation is a little different than a typical non paying bidder.

I'd just forget it.

[nobody*s_perfect]

Seller has to either file an unpaid item claim or cancel the transaction in order to get a credit for the final value fee of $10+.

[douglauriesports]

I know, I know. It just bothers the heck out of me that buyers can break the agreement with impunity.

[douglauriesports]

Marking it as the buyer requesting the cancellation cancels it, immediately refunds the FVF and relists the card. At least that part of getting jerked around is made easy, lol.

[femmefan1946]

Open the Unpaid Item Dispute and give him a strike.

Put him on your Blocked Bidder List and make sure your Seller Requirements/Biuyer Preferences are set to Block automatically bidders with Strikes.

Basically, he's a timewaster.

A lowball offer, followed by haggling?  Too high maintenance.

With a Strike, he cannot leave feedback.

You do take the chance that he will return the item as Not As Described, but he's a cheapskate and I doubt he will want to tie up his money for a couple of weeks at this season.

As for taxes, I have a pinback button somewhere complaining about Brian Mulroney and the GSP.

He's been asleep for nearly 30 years if he thinks there are no sales taxes.

Sheesh.

[city*satins]

I don't argue with them or reproach them.  I just cancel the sale and put  them on my BBL.

[city*satins]

Is Mulroney still around?   His voice always reminded me of some guy trying to coax his date into the back seat of the car.  I saw him delivery that eulogy at George HW Bush's funeral and was happy to see that old age had toned down his voice.

Not that mine is any better as the years go by, and my husband says that if I keep mocking women's vocal fry my own vocal cords are going to freeze that way and I'll be doomed to be what I parodied.

/end off-topic chatter

[dirk12955]

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@nobody*s_perfect wrote:

Seller has to either file an unpaid item claim or cancel the transaction in order to get a credit for the final value fee of $10+.

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Total brain cramp on my part.     I was still thinking about a seller wanting to leave a Neg.

Too much Thanksgiving.  

[femmefan1946]

@city*satins 

Brian Mulroney is pretty thoroughly retired.

Son Ben Mulroney is the equally annoying host of a gossip program called E! or something like that.

The moment he turns up I switch channels.

And daughter Jessica is some sort of hanger -on in Toronto, and Megan Markle's BFF, which makes me think less of the Duchess, but I may be prejudiced since I know nothing of the Jessica.

[my-cottage-books-and-antiques]

I'd mark as buyer requested cancel, and cancel. Keep it simple.