When customers check out incorrectly, or buy multiple items in multiple transactions...

[inhawaii]

... do you combine shipping, pack the items together, and give them a refund for the excess shipping?

I used to all the time, no matter what, even if i already packaged their orders and printed out shipping labels,

I would re-pack, void the shipping label(s) and start over.

Lately  (as I get grouchier in my old age) I'll only do it if I catch it beforehand.  But If I've already packaged one of the items or printed out one of the shipping labels, I just say "screw it" and ship them separately.

Just wondering how everyone else does it.

[a_c_green]

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@rosszonebricks wrote:
And yes, if I've already packed one order and THEN notice there are two to the same person..... I have to admit just saying screw it and shipping them two packages, since hey, they paid for two packages....

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I was about to do the same thing a few weeks back, until I noticed that I could sneak the guy's second purchase into the package I just made for the first one without pushing the total package weight into the next pound price range, so I carefully opened the bottom of the package, snuck the second item in and closed it up again.

I guess you could say that I got Free Shipping on that second item. 😁