eBay

sin-n-dex · ‎08-19-2022

This could be a window of a period of time, or someone saying they have to get it by a certain date. How do you respond?

I tell them I'm shipping from Canada and have no control over how long it takes, and the buyer who asked today (that wanted their item by Saturday) that if they left where there were at and the package was undeliverable, they lose MBG. I think that's enough that they're not going to buy my item and expect if they don't receive it to just get a refund.

I have enough problems I don't need antsy customers pestering me about the whereabouts of their package. I had it happen that one guy messaged me no less than 50 times because I wasn't "doing enough" to move his parcel "fast enough" and he kept sending me messages about how it's lost in the mail, I should refund him, yadda yadda yadda.

I've got real problems and don't need nonsense of someone who needs to have their coin delivered between a certain period of time or by a certain date. I told the last person who asked that my store is for buying stuff and it arrives when it arrives... if they need shipping guarantees, buy it from someone who offers such a guarantee because I don't. (And it was a $50 item, but I don't need $50 so badly that I'm going disrupt my life over a package).

Time wasted answering pesky messages is time away from making money by doing something else... like listing... photographing... sourcing... and processing... of inventory.

C.

downunder-61 · ‎08-19-2022

If they are being a picky PITA at the start you can almost guarantee they will have some issue down the road.

ETD is on every listing, if I don't like that, then I don't buy it, I certainly don't expect a seller to be able to answer unanswerable questions when even the PO can not ''guarantee'' any static date.

That would be a BBL for me, just because.......

I can

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I have been imported from Australia and this is my posting ID

hartungcards · ‎08-19-2022

You tell them exactly when and how it will ship, and let them figure out when it's probably going to arrive. We're not magicians.

stainlessenginecovers · ‎08-19-2022

I tell them straight up

"This item is shipping USPS Priority which is 'labeled' 2-3 days from the day we ship it out; but know ever since Covid shipping times are anywhere from 2 days to 2 weeks. Once I give it to the Post Office, it's out of my hands".

They still buy 95% of the time.

inhawaii · ‎08-19-2022

Dear Customer,

Thank you for your purchase.

I ship my orders out in (fill in the blank) days.

I have no control over how long it takes to get there.

They normally arrive before the estimated delivery date.

Thank you,

The Seller

Highway Patrol - Junior Brown

futuremarine2011 · ‎08-19-2022

i tell them if they need it that fast go to a brick and mortar store

nuclearomen · ‎08-19-2022

@sin-n-dex wrote:
This could be a window of a period of time, or someone saying they have to get it by a certain date. How do you respond?

cancel the order.

You could (and I use to) say "i'm not USPS, UPS, FedEx, DHL or any other carrier service. I sell the item, you buy, I package, purchase a label, and get it to said carrier - the rest is ON THEM - nothing I/you can say/do that will change anything after that. Want it faster - choose a faster service of mail - expect it by whatever the expected date of delivery is provided by said CARRIER (NOT ebay - ebay has no control over the carriers)" but you know that will typically not solve anything - IMO people that do that are just looking to cause you trouble.

The great truth is there isn't one
And it only gets worse since that conclusion...
...There is something about the rigid posture of a proper, authentic blind
As if extended arms reached to pass his blindness onto others.

vintagecraze50 · ‎08-19-2022

If they want it at a specific time quarenteed they simply have to pay for express service or overnight service. I get these sometimes and tell them that is the only way to know for sure the item will make it when they need it.

vintagecraze50 · ‎08-19-2022

Yeah, I had one customer return an item they bought when it did not arrive when they wanted it. Yes we told them that is probably was not going to arrive on that date. Should have told them to pay extra for express or overnight. When they are told it is usually over 50 bucks to overnight they just do not buy it.

lepke1979 · ‎08-19-2022

I've only dealt with this once. If I can't ensure package would arrive by a date to not send it.

Basically replied that with the journeys packages can sometimes take. I wouldn't be able to ensure my next door neighbor would receive it by that date. But if the the last few weeks of packages going near you are any indication. You should get it by said date.

Thing that gets me is that I'm in California. This particular order was going to Georgia if I recall. Maybe try ordering from someone closer (or not online) if time is of the essence.

duncanvr · ‎08-19-2022

No no we don't gauruntee mail gets to somewhere by a certain time frame ever. Block and decline and move on. These dancing buyers that waste our time demanding the impossible!

reallynicestamps · ‎08-20-2022

I did once tell a customer who claimed to be working on a deadline (given what I sell, pretty unlikely) the cost for Priority Post International compared to the Expedited USA offered in the listing.

And included a link to the Canada Post rate site.

The time difference was overnight or 12 days, and the price difference was $15 to $75 or $85.

Then asked if he would prefer to cancel.

Which he did.

I am old and tired.

inhawaii · ‎08-20-2022

Before/when they make the purchase it gives them a time frame.

If they are not satisfied with that time frame, they should not make the purchase.

If your time frame does not jive with their time frame AFTER they make the purchase,

i'm not sure how you would handle that.

Please come back and let us know...

Highway Patrol - Junior Brown

lepke1979 · ‎08-20-2022

@lepke1979 wrote:
Basically replied that with the journeys packages can sometimes take. I wouldn't be able to ensure my next door neighbor would receive it by that date. But if the the last few weeks of packages going near you are any indication. You should get it by said date.

A timely example. The destination the package is going to is City of Industry. So I'm sure after it arrived, it got put in the wrong outgoing bin. And is on its way back. But packages can take some weird trips sometimes. Not as bad as the one that was going a few cities over from me and somehow made its way to New Orleans (probably wanted to get some beads). But crazy trips happen. Funny part was it took 2 or 3 days to get to Louisiana and made its way back here that night and was out for delivery in the morning.

keraz-0 · ‎08-21-2022

I just had this happen to me.

Customer buys a book, pays, and sends me an email requesting that I delay mailing the item so it doesn't arrive on Saturday. He explains that packages seem to not get delivered at his location on Saturday's. He was basing his worry on eBay's estimated delivery time.

I thought about cancelling this sale at first, thinking that this was going to be a trouble buyer.

But I shipped it, and emailed the customer back explaining that "Thanks for your purchase! I have to ship a item within 2 days in order to keep my top rated seller status. Once I drop off the item at the post office, however long it takes to get to you is out of my control. The delivery estimate is just that, an estimate, and might come on that date, or could come before or after."

I am in New York, He is in California. We will see if it arrives on Saturday or not. If the sale has a problem, with shipping I will only be out 15 bucks. Here's hoping all goes well!