What??!!

[sakic92710]

What a screwed up system!  A US buyer wants to make 2 purchases so I combined the 2 in 1 listings.  I set the prices we agreed to.  My shipping is $15.  When he puts the listing in his cart, the shipping is $26.  So I make a change then the shipping drops to $12.  I have NEVER added those charges when I created this listing or any other.  Even when I put the buy it now total to include S/H & mark it free shipping, it does not work out.  Anyone know how all of this is possible?   lol

[sakic92710]

I'm hoping I solved it by adding US shipping to the listing.  I thought it was automatic with EIS offered.

[sakic92710]

Once I gave the shipping option to the US & put the charge at $15, the buyer told me it came up as free.  What a headache!

[sakic92710]

Unbelievable!  I thought the problem was fixed but once I gave the option for US shipping, it must have cancelled the EIS Canada option & his regular address appears on the order; not the hub address.  😞

[inhawaii]

You got me?

[sakic92710]

Once I refunded, it dipped into my funds that would be deposited tomorrow.  Funds I NEED to get my mail posted.   Argh!  Now those funds won't go through until Thurs.  Back to square one with the purchase.  The buyer puts it in his cart.  I think my only options are for him to make the purchase then I can see what corrections can be done on the invoice before he pays.  Or, he pays what it says & I refund him the difference from the total price we agreed on.  I do not know of any other ways to handle it.

[sakic92710]

Being new to EIS, I finally figured it out!  The cost of EIS mailing the package to him is already added to the charges.  This is where I lose control of shipping charges.  I thought those added charges came later when buyers have to pay duty, etc.

[sakic92710]

I ended up losing the sale.  😞