What would you pay for a CSR in the US?

[air_and_water]

With almost all CSR's being in the Phillipines and hard to understand.

What would you consider ,cost wise, to be able to call in and get a Non-ESL CSR based in the US?

1% 

$5 a month

With the amount of wasted time to call in and get nothing/very little done compared to what my time is worth I would be happy to pay $50 a month for a service like this. Anyone Else? 

[newview]

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@air_and_waterwrote:
What would you pay for a CSR in the US?

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Nothing.

I expect the promised service that I pay for with my listing fees, store fees and sales fees.

Nothing more. Nothing less. That is NOT what I get, however.

What I get is ignored & hidden policies depending on who you are and where you are from, conflicting policy application, again depending on who you are and where you are from, daily bugs & site glitches, changes to my listings without my permission or knowledge and a host of other annoyances.

[jpcustomsonline]

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@pburnwrote:

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@jpcustomsonlinewrote:

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Follow a script. Repeat your words back to you OVER AND OVER AGAIN. 

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Have you ever called Netflix? Their reps are U.S. based and do the same thing. Every U.S.-based Customer Service rep I've ever encountered does the same thing. It's a part of Customer Service training around the globe. 

https://www.help.com/blog/2015/01/15/12-best-customer-service-phrases

Repeat after Them

When you rephrase a customer’s comment or complaint, you are doing two important things:

1. You make them feel heard and understood
2. You clarify what was said so that you don’t make any mistakes.

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BULL. Ever call amazon? American reps DO NOT do that. Period. They might ask you to clarify,  or repeat something rarely, if they truly didn't understand. But foreign reps repeat EVERYTHING, and sometimes multiple times.  Some how amazon, which is just about the biggest online company in the world, doesn't do the thing that you claim every single CSR does?

[pburn]

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@jpcustomsonlinewrote:

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@pburnwrote:

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@jpcustomsonlinewrote:

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Follow a script. Repeat your words back to you OVER AND OVER AGAIN. 

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Have you ever called Netflix? Their reps are U.S. based and do the same thing. Every U.S.-based Customer Service rep I've ever encountered does the same thing. It's a part of Customer Service training around the globe. 

https://www.help.com/blog/2015/01/15/12-best-customer-service-phrases

Repeat after Them

When you rephrase a customer’s comment or complaint, you are doing two important things:

1. You make them feel heard and understood
2. You clarify what was said so that you don’t make any mistakes.

---

BULL. Ever call amazon? American reps DO NOT do that. Period. They might ask you to clarify,  or repeat something rarely, if they truly didn't understand. But foreign reps repeat EVERYTHING, and sometimes multiple times.  Some how amazon, which is just about the biggest online company in the world, doesn't do the thing that you claim every single CSR does?

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I didn't say "every single CSR" does that. I said every "rep I've ever encountered."

[kh-vince]

Hello everyone,

This thread is getting a bit heated.  Please remember that it’s fine to disagree with others, but discussion should always remain courteous and respectful.

Thank you for your cooperation.

[postingid2017]

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@retrose1wrote:

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@jpcustomsonlinewrote:

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@postingid2017wrote:

As per the title of this post, "What Would You Pay for a CSR in the US?"  . . . $00.00.  I do not have a problem listening and speaking to anyone whereas English is not their native language.

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It's not just that english isn't their native language. They are ignorant. Follow a script. Repeat your words back to you OVER AND OVER AGAIN. Barely actually help you. You'll have a problem speaking to them, after having to spend half an hour on the phone with someone, for something that can be accomplished in mere minutes with a US rep.  I've spent DAYS worth of time on the phone with CSR's. Start having some issues with your account, and you'll come back here and sing a different tune about not having problems listening and speaking to someone from another country.

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I have stumbled across one CS that could not read English.  I think they memorized the script.  When you need them to read the reason the scambag is filing a case and then looking at the listing to see that their complaint was covered in the description, the person doing the CS needs to be able to read and comprehend English.

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@retrose1 & @jpcustomsonline I only answered the question that the OP posted - I would not pay a penny.  I cannot help that neither liked and/or approved my response.

[nowthatsjustducky]

I wouldn't pay anything extra.  Being a CSR is part of a CSR's job, which already gets paid out of the subscriptions and other fees eBay charrges us.

[ted_200]

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@air_and_waterwrote:

With almost all CSR's being in the Phillipines and hard to understand.

What would you consider ,cost wise, to be able to call in and get a Non-ESL CSR based in the US?

1% 

$5 a month

With the amount of wasted time to call in and get nothing/very little done compared to what my time is worth I would be happy to pay $50 a month for a service like this. Anyone Else? 

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I'm paying around 15% now as it is, and for that money I'd like I expect to have a site that is simple and runs properly, so that I don't have to ever call CS no matter where it's located. 

[jason_incognito]

I've done my share of customer service jobs and I cannot comprehend how horrible a job it would be to answer phones for rBay. You could not pay me enough.

[nowthatsjustducky]

The very question reminds me of another discussion a few years back when someone said that when you get tracking, you are not entitled to any scans, just entitled to a tracking number on the package.

Just like scanning a tracking number is part of the tracking service and one of the jobs of USPS personnel and not a service as an extra charge, competent customer service is part and parcel of having customers and not a service as an extra charge.

The Airline nickel and dime bleeding needs to remain with the airlines and not infect the rest of the business world.