eBay

urclem53 · ‎07-20-2021

I sold an item, the price was 15 + 4 (shipping)

The item got lost by USPS and the buyer requested a refund

Should I refund only $15? or should I include the shipping value?

pjcdn2005 · ‎07-20-2021

You have to refund in full. It's the seller's responsibility to make sure that the buyer receives the item and that it is as described. Although it isn't your fault that the package got lost, it is still your responsibility to make the buyer whole.

dentalsales4u · ‎07-20-2021

You should have insurance to cover you.

File a claim with the post office. This will help you out getting your money back.

luckythewinner · ‎07-20-2021

@urclem53 wrote:
I sold an item, the price was 15 + 4 (shipping)
The item got lost by USPS and the buyer requested a refund
Should I refund only $15? or should I include the shipping value?

How would you feel if you paid $19 for something, didn't get it, and didn't get a full refund?

You are the one who chose to hire the USPS to deliver your package for you.

mtgraves7984 · ‎07-20-2021

You'll have to refund in full, but did your buyer open an Item Not Received claim? That gives the seller a few more days for it to (hopefully) deliver before refunding. If your buyer has simply "requested a refund", you could (it's one of your options)... or you could request that an INR claim be opened. Good luck.

nuclearomen · ‎07-20-2021

hear this a lot, and from inexperienced sellers, but that "lost" package is likely not lost at all, just between facilities likely sitting on a semi. Did you run a "where's my package" inquire with USPS? Did you file a "Missing Mail" request with USPS (they are 2 different and separate searches)?

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