What to do?

[smokeeater008]

So, I sold an item that was the in with other items and it was shipped promptly. I tracked the package until it was delivered. The buyer contacted me and said that one of the items was not in with the others and he wants a refund. I provided him with the tracking number and asked if the package was damaged to which he did not reply. He just keeps asking for a refund. I know all of the items were shipped. I have already requested a search at the post office and have already filed a claim with them. What am I to do now?

[1tuna]

you can let the buyer know if they are unhappy to hit the return button

you can also ignore them until they do it

[katzrul15]

You only refund if he returns.  Once the Buyer formally files, come back to the boards for assistance, if they actually file.

[wrong66]

Why would you file a claim with the post office if the item shows it was delivered?

[smokeeater008]

Because he is saying that an item is missing. And I can’t get Him to reply back to me if the package was damaged. It makes me think that he received the item and is trying to scam me.

[gwens*4saleitems* · Accepted solution]

Return for refund.

Return for refund. 

Return for refund.

Return for refund.

Send a message that says:  If you aren't happy with your purchase please Return For Refund.

Return for refund.

Do NOT refund any money until / unless the items are returned.