What the?

[iamalwaysright]

I got a "wrong item sent" return filed from a buyer for an item that they bought. My order details shows that they clearly bought a Blue item.

Buyer says in the comment of the dinged return "Nice item, but I ordered black, not blue. You don't need a picture. It's blue, I want to exchange for black."

And they attached this photo onto the return

I checked and this guy writes novels in his feedbacks left for sellers. Many of them are false positives tho. Few neutrals and negs.

[titipeo]

Your response is to say please return for full refund. Otherwise eBay will side with buyer, refund them and let them keep the item. 

[mam98031]

Before the buyer files for a return, I'd try to politely clear up that they received the color they purchased by giving them a copy of the order or something.  But ONLY if you gut tells you that the buyer would be receptive to this information.  Some people don't do well accepting their own mistakes.  You are experienced enough that you might be able to tell.

I say that because if they accept that, then they may file a Buyer Remorse return in which, depending on your return policy, they buyer pays return shipping and you can refund less the original shipping if it was separately stated.

[wastingtime101]

Dude, you get some freaking weird pics on your "not as described" returns.

[iamalwaysright]

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@mam98031 wrote:

Before the buyer files for a return, I'd try to politely clear up that they received the color they purchased by giving them a copy of the order or something.  But ONLY if you gut tells you that the buyer would be receptive to this information.  Some people don't do well accepting their own mistakes.  You are experienced enough that you might be able to tell.

I say that because if they accept that, then they may file a Buyer Remorse return in which, depending on your return policy, they buyer pays return shipping and you can refund less the original shipping if it was separately stated.

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Unfortunately the buyer already filed a not as described return and I got a ding for it, that’s the pic the buyer decided to attach to the return. But yea, otherwise I’d agree that politely correcting the buyer can help.

Trusting my gut tho, even if this guy didn’t file a return yet I probably won’t try to point out his mistake. I’m basing this judgement on three things. 1) His slew of lengthy complaints on his feedbacks left. He obviously has no problem telling people how he feels, 2) the fact that he said I don’t need a photo and his refusal to provide a valid one, and 3) that crazy whacko photo he actually did provide. I don’t believe that’s just any random picture the buyer stumbled on. I think it means something to them and they have this photo on hand to routinely “spread their message.” 

This buyer strikes to me as potentially very confrontational and holds very strong political views that they will gladly “share.”

[wastingtime101]

Yeah, you already know the drill to BBL, report for abuse of MBG, and any "false positive" feedback can be removed for rating not matching comments - and even if neg/neut it might get removed anyway since buyer is being abusive.

Do you have a folder on your computer of all your weird buyer return pics? I do. 😂

[adamcartwright]

@wastingtime101 

Would eBay take down the photo based on the swastika background?

[mam98031]

See, trust your gut.  It is very important when selling on the internet.  You are making all the right calls.  Sorry about the additional ding that you didn't deserve.

[wastingtime101]

Take it down from where @adamcartwright ? The image was submitted to a return request - it has nothing to do with the seller's listing.

[iamalwaysright]

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@wastingtime101 wrote:

 and any "false positive" feedback can be removed for rating not matching comments - and even if neg/neut it might get removed anyway since buyer is being abusive.

Really? I always thought the false positive policy was only for sellers leaving the feedback for buyers.

Do you have a folder on your computer of all your weird buyer return pics? I do.

I actually don’t. But now I do, lol. I shoulda started this awhile ago. 😀

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[iamalwaysright]

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@mam98031 wrote:

See, trust your gut.  It is very important when selling on the internet.  You are making all the right calls.  Sorry about the additional ding that you didn't deserve.

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Thanks. I was just told by eBay that the ding on my seller metrics can be removed once the return closes. We’ll just have to see about that, I’ll probably follow up on it just to confirm if that’s possible.

[adamcartwright]

@wastingtime101 

I misread that. 

[mam98031]

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@iamalwaysright wrote:

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@mam98031 wrote:

See, trust your gut.  It is very important when selling on the internet.  You are making all the right calls.  Sorry about the additional ding that you didn't deserve.

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Thanks. I was just told by eBay that the ding on my seller metrics can be removed once the return closes. We’ll just have to see about that, I’ll probably follow up on it just to confirm if that’s possible.

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Do keep us informed on that.  It doesn't seem like a normal thing.  They are pretty hard lined when it comes from removing an INAD ding from the Service Metrics.

[mamacassidy]

You mentioned getting dinged for the INAD. Is there a place on your dashboard where you can see these dings, or are these ebay's behind-the-scene metrics? If these are behind-the-scene, is there any way for us to know where we stand on this 'naughty list'?

I had an INAD return request a couple of weeks ago, but then the buyer decided they wanted to keep the item, so they closed the return (I didn't refund or do anything, I was just waiting for the item to be shipped back).

Does anyone know if a ding like that stays on your account? And how long do these dings get held against us? 

[a_c_green]

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@iamalwaysright wrote:
Trusting my gut tho, even if this guy didn’t file a return yet I probably won’t try to point out his mistake. I’m basing this judgement on three things. 1) His slew of lengthy complaints on his feedbacks left. He obviously has no problem telling people how he feels, 2) the fact that he said I don’t need a photo and his refusal to provide a valid one, and 3) that crazy whacko photo he actually did provide.

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Somebody correct me if I'm wrong, but doesn't eBay require a photo from the buyer for some categories of return request? This buyer probably keeps that image on hand for just such an occasion.