What should I do while a buyer left the negative feedback?

[shi-620173]

The buyer got the item and left the negative feedback to say the item doesn't fit. But he didn't tell me anything before that, and also he didn't send the pictures and open  the case. He directly left the negative feedback. What should I do?😫 Thank you.

[coolections]

You said the mudflaps fit a 2015 Seirra. The buyer says he ordered them and went to put them on, and they do not fit a 2015 Seirra? I have no clue if they do or not, but the only thing you can do is ask the buyer what they want you to do. If you succeed in making the buyer happy, they may agree to remove the negative.

[downunder-61]

Buyers who use feedbck as a communication tool really irk me!

Not to mention that nowhere in your listing could I see where the description or specs mention anything about a 2015 Sierra 

[duncanvr]

Are you sure you sent the right item? Do you have another one? If you have another one & its the correct item he needs, offer to resend the replacement for free, if buyer agrees to amend the negative. You can send then a feedback revision form if you can work it out with them. I hope you offer replacement item or refund before sending the revision request.

[coolections]

@downunder-61 

This it  the title of the item with the negative. To me that says they fit a 2015 Sierra.

Mud Flaps Fits 14-18 Sierra Silverado 1500 2500HD 3500HD Splash Guards

[inhawaii]

Customers are allowed to be ignorant.  It is not a ebay violation.

They often leave negative feedback to let you know there is a problem.

The best thing to do now is handle the situation  as best as you can and HOPE

the customer will remove/revise the feedback.

Good luck!

[reallynicestamps · Accepted solution]

Respond to the neg.

"I regret you are unhappy with your purchase. Please return for a full refund."

If he does, refund him.

If he does not, your Response tells your future customers that you are willing to work with customer's problems.

[inhawaii]

The OP already responded to the feedback.

Plus I just noticed it may already be outside the feedback removal/revision time frame.

[downunder-61]

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@coolections wrote:

@downunder-61 

This it  the title of the item with the negative. To me that says they fit a 2015 Sierra.

Mud Flaps Fits 14-18 Sierra Silverado 1500 2500HD 3500HD Splash Guards

---

And you would be correct, and I can not read ! LOL

My bad, so busy looking at the spec's.........

[house*of*paws]

Hi @shi-620173 

Unless it was left on another account… the negative feedback is gone.  Congrats!

[shi-620173]

I sent the return label to him, but he didn't return it back. I'm so curious. What did he what? 🤔

[shi-620173]

But it is so harmful to sellers for a negative feedback...😂😂😂

[shi-620173]

Yes, thank you!!!

[shi-620173]

By the way, the negative feedback is removal. 😀  Thanks.

[reallynicestamps]

I sent the return label to him, but he didn't return it back.

There was nothing wrong with the product. He just wanted it free.

Do not refund him. Eventually you will be creditted with the value of the shipping label.

the negative feedback is removal.

Yes.

You won the Dispute and his feedback is removed.

But it is so harmful to sellers for a negative feedback

Not really.

EBay does not use feedback to assess your account.

Most sellers will only look at your rating-- and most of those think 95% is an excellent rating. (It's really horrible.)

If the feedback is rude or illiterate, it says more about the buyer than you. Most Sellers will read Feedback Left for Others when they can, which is only with Best Offers and Auctions, but still useful