eBay

*a*lil*bit*of*everything* · ‎01-20-2023

I have been selling on eBay for a while since 2004 things were not great then, I just came back recently and things are worst than ever! I have “bent over backwards” to make people happy, including and not limited to refunding and not even requiring returns on items not worth paying for a return label on. I still receive negative feedback, I have had so many scammers, none payers, and just negative feedback experiences, it seems like eBay has just thrown us Sellers “to the wolves” am I the only one? Where’s the Seller protection? Why are we the ones taking so many hits, sacrifices, and losing money?? Why is it that only our reputations are taking a hit? Where’s eBay? Why are their hands so tied Especially when it’s clear that some people are just never happy no matter what? I am ready to throw this 18 year account away and sell somewhere else. I follow all policy and procedures and still they allow this nonsense… Am I alone?

downunder-61 · ‎01-20-2023

I only see one negative FB and the comment has been removed. If you dealt with the situation without eBay having to step in I would be appealing to get the red dot removed.

Don't waste time with the 'script readers' at CS, contact on social media

https://www.facebook.com/eBayForBusiness http://www.twitter.com/askebay

Send a private message. Include your user ID, email, phone, and a brief message.

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*a*lil*bit*of*everything* · ‎01-20-2023

I tried, they only removed the buyers comment which said “send me a prepaid label, I’ll send it back” they only removed her comment. It was not worth me paying $7.60 to send a label for the return of an item for $8. The response I got from eBay was they removed her comment not the rating, something about it was against policy. I literally refunded this lady within 15 minutes of her admitting to me very rudely that she accidentally bought the wrong size item. She left that feedback after I fully refunded her money and told her not to worry about the return. I’m just left scratching my head… I try to go above and beyond but they let buyers just leave inaccurate feedback. Should I call them? This is the third time, yes the rest have been revised by the buyers but this one is just not going to revise hers, I have read what she’s left for others… now I’m getting messages from other buyers questioning my feedback. I’m just at a loss here.

sapphire_studio · ‎01-20-2023

You might consider adding buyer pay returns. If you have buyer pay returns there is a seller protection that lets you delete feedback once a case is resolved. I'm guessing they could delete the comment for you but not the actual feedback because you don't have returns enabled.

If you are a top rated seller and put buyer pays returns you also can take off 50% of the refund If a return is sent back to you damaged. And if they do a false INAD You can get a credit for $6 towards the return shipping label.

Some people lie about the reason of the return if they have to in order to force a return (because you have no returns) but they will actually be honest about it being a remorse return if you have buyer pays returns. Then they have to pay for the return shipping and if you charged shipping initially you can deduct that from the refund.

*a*lil*bit*of*everything* · ‎01-20-2023

Thank you, I was not aware of this as well. I’m so grateful for this Community and support. I feel so new to this… I thought I had read everything and tried to cover everything but it’s changed so much. Thank you guys for all the help! I really appreciate it!