eBay

12345jamesstamps · ‎10-21-2023

Hello,

Another morning with a strange situation.

For some odd reason a buyer asked for an invoice for 28 items....some of my good items for sale.

He sent an "invoice request"..."A buyer has requested a total for their committed purchase".

My shipping is free first of all. Strange.

Does this mean if the buyer doesn't pay in 4 days ebay will still use his credit card on file?

And should I let him know that this will happen? Its a lot of money.

And my biggest worry is a credit card dispute down the road. Scary to me.

And here's the kicker...he did pay for one expensive lot at the same time.

Is this not strange?

wastingtime101 · ‎10-21-2023

@12345jamesstamps wrote:
Hello,
Another morning with a strange situation.
For some odd reason a buyer asked for an invoice for 28 items....some of my good items for sale.
He sent an "invoice request"..."A buyer has requested a total for their committed purchase".
My shipping is free first of all. Strange.
Does this mean if the buyer doesn't pay in 4 days ebay will still use his credit card on file?
And should I let him know that this will happen? Its a lot of money.
And my biggest worry is a credit card dispute down the road. Scary to me.
And here's the kicker...he did pay for one expensive lot at the same time.
Is this not strange?

A "committed purchase' means the buyer committed to the purchase but hasn't paid yet. That can include requesting an invoice through the shopping cart or using buy-it-now but not paying right away (which is possible when the seller does not use IPR). Then there are auction bids but technically that's a commitment to purchase, not a committed purchase.

If your buyer does not pay then it depends on your unpaid item settings. Either the system will cancel in 4 days for non-payment or you will have to cancel manually.

You offer free shipping so do not send an invoice. Could be your buyer wants combined ship, or could be they want an item discount for the quantity, or could be they want an invoice to push out the payment clock.

Send the buyer a message, but keep it short and sweet, not getting into any details about unpaid items.

Buyer,

I received your request for an invoice. As these items offer free shipping, there is nothing to adjust through an invoice. If you wish to complete the purchase just go to your shopping cart to check out.

Seller

GLORIOUS!

12345jamesstamps · ‎10-21-2023

I more question. If I cancel 28 items not paid...does this hurt the buyer after 4 days?

I don't want to hurt the buyer.

Buyer did pay for one item while not the other 28 items.

ebeths_eclectic_collectibles · ‎10-21-2023

This definitely highlights the tension between free and calculated shipping and actually highlights why calculated shipping can be a much more affordable for the the buyer than free shipping. If shipping were calculated the total shipping for all of the stamps would very reasonable given the combined weight. Sometimes when you bake the shipping price into the total cost and offer free shipping it is much more expensive to buy multiple items. I got rid of free shipping because it may discourage buyers from buying multiple items.

stephenmorgan · ‎10-21-2023

Another reason for a Invoice is all items will be grouped as one purchase. If a person keeps records of all their purchases one record showing one purchase of 28 items is one document instead of 28 documents.

Since you offer Free Shipping I would send the invoice and put $0.00 in the Shipping Box.

wastingtime101 · ‎10-22-2023

@stephenmorgan wrote:
Another reason for a Invoice is all items will be grouped as one purchase. If a person keeps records of all their purchases one record showing one purchase of 28 items is one document instead of 28 documents.

Since you offer Free Shipping I would send the invoice and put $0.00 in the Shipping Box.

Invoice not necessary. If the buyer pays for all 28 items through the shopping cart, it will be grouped as one single transaction.

GLORIOUS!

wastingtime101 · ‎10-22-2023

@12345jamesstamps wrote:
I more question. If I cancel 28 items not paid...does this hurt the buyer after 4 days?
I don't want to hurt the buyer.
Buyer did pay for one item while not the other 28 items.

I don't know if the buyer gets 1 unpaid item strike or 28. Maybe somebody here will know and if not then kyle@ebay might be able to answer.

Keep in mind: if buyer doesn't pay and you don't cancel then you won't be able to relist those items for 30 days while you wait for the transaction to time out because the buyer can still pay at any time.

GLORIOUS!

12345jamesstamps · ‎10-22-2023

Given its hundreds of dollars worth of items I would mail items in a small priority box with tracking and safe for weather at a cost just under 11 dollars

kyle@ebay · ‎10-23-2023

@wastingtime101 wrote:

@12345jamesstamps wrote:

I more question. If I cancel 28 items not paid...does this hurt the buyer after 4 days?

I don't want to hurt the buyer.

Buyer did pay for one item while not the other 28 items.

I don't know if the buyer gets 1 unpaid item strike or 28. Maybe somebody here will know and if not then kyle@ebay might be able to answer.

Keep in mind: if buyer doesn't pay and you don't cancel then you won't be able to relist those items for 30 days while you wait for the transaction to time out because the buyer can still pay at any time.

Hey @wastingtime101 that's a good question.

If the 28 items were combined into a single order, the buyer would only get 1 strike, period. If the items were not combined, the buyer would technically get 28 strikes, but our system will still only count it as 1 in terms of actions we'd take. So the buyer would not be in any danger of account restrictions and things like that. The only difference in the end, really, is the amount of notifications they'll get.

Kyle,

12345jamesstamps · ‎10-23-2023

Thanks. I would never want to hurt a buyer.

wastingtime101 · ‎10-23-2023

Thanks for the info kyle@ebay . "In terms of actions we'd take" - is that kind of like FB where it counts based on calendar week between same buyer and seller? Any orders within that calendar week up the FB count by 1, but if orders are placed on Sat and Tue (different weeks), then it counts as 2. Same with unpaid strikes?

See above @12345jamesstamps - you can cancel if the buyer doesn't pay in 4+ days and buyer wouldn't get more than a single UPI strike.

GLORIOUS!

kyle@ebay · ‎10-23-2023

@wastingtime101 wrote:

Thanks for the info kyle@ebay . "In terms of actions we'd take" - is that kind of like FB where it counts based on calendar week between same buyer and seller? Any orders within that calendar week up the FB count by 1, but if orders are placed on Sat and Tue (different weeks), then it counts as 2. Same with unpaid strikes?

Yep! You nailed it. It's the same concept as feedback being calculated into the feedback percentage.

Kyle,

stephenmorgan · ‎10-23-2023

Kyle@ebay

How does it count towards your sells numbers when the sale is not canceled but is completed. Like you combined 10 sales into one invoice is this counted as 10 sales or 1 sale?

It would matter if a seller is working towards Top Rated Seller and needs to have 100 countable sales.

wastingtime101 · ‎10-23-2023

Hey @stephenmorgan . TRS goes based on number of transactions, not number of items sold.

Number of transactions is determined by whether items are paid with a single payment or separate payments - whether they have the same order number or different order numbers.

One buyer purchasing 100 items with one payment counts as only 1 transaction towards the TRS count.

GLORIOUS!