mam98031 • Volunteer Community Member • Buyer/Seller since 1999
I received this threatening email from eBay and I have no idea what it's referring to.
Is it in regards specifically to feedback that I have left for buyers?
Or is it in relation to one-on-one conversations I've had with buyers?
You cannot get more vague than this.
If it's in regards to leaving the wrong type of feedback, there's a simple solution to this, never leaving feedback again.
Help??
The message says in part "More Specific details are provided Below" What does it say further down on the email?
I do see some feedback infractions in feedback you have left for others. But what I see is negative comments you leave in a buyer's feedback. That is against the rules.
I don't know what they may have removed as I would no longer be able to see it in order to give an effort to figure out what they are talking about..
@williazwer_0 wrote:Yeah I don't know what they removed, the email showed no details.
As for leaving negative feedback for buyers who leave negative feedback for you in response, are we supposed to just sit there and let them walk all over us and we cannot defend ourselves?
This is eBay's "philosophy" for sellers who want to leave feedback for buyers and from which sellers should never deviate:
More details here.
@williazwer_0 wrote:Yeah I don't know what they removed, the email showed no details.
As for leaving negative feedback for buyers who leave negative feedback for you in response, are we supposed to just sit there and let them walk all over us and we cannot defend ourselves?
If you want to build a business for yourself, YES, remember it is a business, not a personal transaction. You do have the option of leaving a reply to feedback. I just caution you, for those that feel the way you do often times call the buyer names or accuses them of something or in some other way post something that is not only unprofessional but insulting. That kind of reply does more harm to that seller than the original feedback left by the buyer as it shows yours unprofessional behavior. It can often scare away buyers far more than if you had not commented at all.
Berating, shaming and/or insulting customers does nothing to build a business. It will chase GOOD buyers away from that account more than it would bring them in.
@ckimodog wrote:Wrote: Are we supposed to just sit there and let them walk all over us and we cannot defend ourselves?
Yes, it's called being professional and leaving a professional response. Your name calling speaks volumes about you as a seller. Leaving false positives is a big violation and as you found out they will get removed. Refrain from doing in the future or you may jeopardize your account.
Good post. I would just stress that sellers that do this type of misbehavior, what they post says a whole lot more about the seller than the buyer that misbehaved.
@bonanza125 wrote:It's all part of the business. As a seller if you are defending yourself against a neutral or negative feedback try to be polite about the situation as possible. If your feedback response or if any feedback is hostile in nature the feedback will get removed. I would say yeah don't reply to negative feedback if you can't do that.
Polite AND PROFESSIONAL is the rule of thumb that ALL sellers should strive for when they feel compelled to leave a response to a feedback received.
Stating the facts can be far more effective than mud slinging.
