What if a Buyer declines a partial refund for a supposed defective item that was returned used.

[tod184]

I have a situation where a buyer claimed all three of my originally sealed eye shadows were defective or fake because they had a strange and different smell. The request for return was accepted and she sent all three back. I received them today. All three had been opened and the inner seals removed. She claims she did not use them....only smelled them. They were $15 each and I probably will not be able to sell them again. One had a slightly different smell and the other two smelled fine to me.

I felt I should only give a partial refund because they were returned opened and possibly used.

I proceeded to check eBay's partial refund policy and saw that a buyer could decline a partial refund and then open a case for eBay to decide . So that can mean unless I give a full refund,  there is the possibility I can lose a case.

Thanks for any input on this situation.

[reallynicestamps]

It's business not personal.

Smell can be very subjective. If she smelled to one that seemed off to you too, her emotions might have said they were also off.

I hate to say it, but you are best to just refund the whole amount. If you are making enough to pay taxes on your eBay income, the refund is a deductible expense.

Also. Ouch.  If she had doubts why not stop at the first one? Shaking head.

[oldwestcoins]

Remember to block the buyer so she doesn't repeat.

[inhawaii]

That reminds me of a customer who returned a opened bag of chewy pineapple candy because it wasn't chewy enough (or was it too chewy?).  

Welcome to retail!

[gwzcomps]

If they were opened you have the right to do a refund deduction. I am not sure if this would fall under the maximum of 50% deduction though.