What if I don't want to give a discount? PSAVETODAY

[miascloset56]

Customer says the discount didn't go through. Wants me to give them the discount.

My items are already heavily discounted. I told them no.

I had no idea how the discount works and I'm not crazy about being asked.

Can a seller opt out?

[nobody*s_perfect]

There's no need for a seller to opt out, because the discount is supported by eBay. If the buyer had used it successfully, you wouldn't even know he had used it.  Every offer has specific terms; today's offer has terms that are unusually restrictive.  It  states, "Coupon is only valid when you buy within the latest version of the eBay Mobile App on iOS or Android."

It also excludes several popular categories. 

"*Eligible items exclude warranties and protection plans, as well as items from the Computers & Electronics, Musical Instruments & Gear, Cameras & Photo, Cell Phones & Accessories, Computers/Tablets & Networking, Consumer Electronics, Video Games & Consoles, Coins & Paper Money, Gift Cards & Coupons, Vehicles in eBay Motors, and Real Estate categories."

https://pages.ebay.com/promo/2019/0312/5m50cswvgo1wgph2.html

There is no reason for you to give him this discount.

[miascloset56]

Thank you. I had no idea of this discount so it threw me a little.

They said they still wanted to go through with the sale.

[gramophone-georg]

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@miascloset56 wrote:

Thank you. I had no idea of this discount so it threw me a little.

They said they still wanted to go through with the sale.

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Be careful. If they neg you because eBay's coupon didn't work I wonder if eBay will ever remove it?

[juststuffisell]

Oh, I am sure they would. The seller is not responsible for the discount working of not.

Cheers

[nkpina2014]

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@juststuffisell wrote:
Oh, I am sure they would. The seller is not responsible for the discount working of not.

Cheers

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It depends on how they word the negative feedback. If they say something like "seller wouldn't honor discount", then Ebay might not. If they say "Ebay coupon wouldn't work", then they probably would.

They could even say something completely unrelated to the discount like "wasn't happy" and Ebay probably wouldn't remove it.

I really dislike the feedback system Ebay has.

[hillbillymedia]

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@miascloset56 wrote:

Customer says the discount didn't go through. Wants me to give them the discount.

My items are already heavily discounted. I told them no.

I had no idea how the discount works and I'm not crazy about being asked.

Can a seller opt out?

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Just a suggestion but I would save all your ebay messages with your customer to a folder just in case there is an issue later.

[gracieallen01]

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@hillbillymedia wrote:

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@miascloset56 wrote:

Customer says the discount didn't go through. Wants me to give them the discount.

My items are already heavily discounted. I told them no.

I had no idea how the discount works and I'm not crazy about being asked.

Can a seller opt out?

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Just a suggestion but I would save all your ebay messages with your customer to a folder just in case there is an issue later.

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Yep.  Someday, you can open the folder and share it with your grandkids and wax poetic about these 'good ole days' on ebay - not like what ebay had become by then. 

[nmemoryof]

I assume you figured it out.  Other's gave good advice.  My comment is to say that I love these sales.  YAY!  I got a sale that I assume was connected to the discount.  THANKS EBAY!!!!!  Very cool.