What are my options as a seller in this case?

[whenastrangercalls]

So just recently a buyer opened up an 'item not received' case for an item I shipped out on March 11, I told them I shipped it out but to look at the tracking details and I will look into it as well and when I did it says "In Transit to Next Facility, Arriving Late" for 2 days straight. The buyer is getting impatient but there's not much I can do since the item is not in my possession and I shipped it out on time. Now the funds are on hold, what can I do, I shipped it out on time and for whatever reason it's moving slowly in transit and I got an email from eBay saying I have until March 25 to resolve this case.

[gloryglorygifts]

The only thing that you can do is respond to the case with your tracking number. Ebay takes it from there.

There are some major backlog in a few areas around the U.S. I know from my own experience shipping that Georgia, Illinois and parts of Texas are a bit disastrous. We are at their mercy.

Good luck to you. 

[12345jamesstamps]

I have had a few of those "in transit to next facility, arriving late" still open since March 2023.

My buyers were honest and left positive feedback when items arrived.

I don't know what shipping service you use as to a refund from the shipping service.

It is a problem currently with scanning...where item is not scanned as "delivered".

[tinsoldierunderground]

As others have stated, there are a number of hubs that seem to get jammed up... I had an item coming from a seller last week, midway through it's travels, I got the 'in transit to next facility' message 3 days in a row.

Tracking showed no change until the mail carrier delivered it.  

[jmcdj]

Georgia: I received two packages. Dated two weeks ago .

Palmetto Ga. is a hang up either sending or receiving packages.

New distribution Center On the National news two days ago.

looked like 50 trucks waiting to unload.

[gloryglorygifts]

I have one that sat in the eIS hub for a month. Just transferred to DHL two days ago. First time I've ever seen that happen. 

[tsme35]

4 of mine so far this year has been stuck. Go to the USPS site, fill out a missing mail inquiry, if its been 7 days fill out a missing mail search instead. So far 3 were found within a day, the 4th I just open yesterday and hopefully it should pop up soon.