What a joke!!!!

[erilibb5]

Sold an iPhone and had in the description that the back glass was cracked.  Showed in detail in the pics AND did not allow returns.  What does eBay do?!  Sides with the buyer, allows them to return it for a full refund DESPITE the fact that the buyer admitted that they did not look at the pics or the description. eBay is a **bleep** joke anymore.  I’ll do Marketplace.  **bleep** off, eBay    Ripoff artists. 

[lakefor94]

If you did not accept the return, get your product back and then refund, the buyer might have gone to their Credit Card issuer and filed a dispute, and would have been refunded from your account and would be allowed to keep the phone.

If you got the phone back,  consider it as exactly how it should work.

[reallynicestamps]

You can have a NO RETURNS policy. Some sellers of fragile products do not want to pay to get a box of shards back.

But you cannot have a NO REFUNDS policy.

You can refuse to take back sold item, but you still have to refund the unhappy buyer.

However, even with a No Returns policy you can demand the return before refunding.

While you will have to pay return shipping, you then have your item back and probably  in saleable condition.

It may help in future to look at your listings on a phone, rather than a desktop or laptop screen, because most buyers are shopping on phones, which are limited and more difficult to navigate causing confusion and errors.

[bonanza125]

"As-Is No Returns" means nothing on Ebay anymore. Buyer can just claim "Item not described" and escalate a return under the policy bypassing sellers "No Return" policy. Just get the Iphone back and sell it to someone else. 

[slippinjimmy]

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@bonanza125 wrote:

"As-Is No Returns" means nothing on Ebay anymore. Buyer can just claim "Item not described" and escalate a return under the policy bypassing sellers "No Return" policy. Just get the Iphone back and sell it to someone else. 

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The phone was listed as "used" it was NOT listed nor stated in the description that is was "As Is".

"Used" does allow for "some cosmetic damage" but looking at the pics in the listing I think it's more than "some" even if it doesn't actually effect the performance of the phone. The damage might be fine for some types of items but for $600 iphone I doubt that most people would find it acceptable.

[yuzuha]

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@slippinjimmy wrote:

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The phone was listed as "used" it was NOT listed nor stated in the description that is was "As Is".

"Used" does allow for "some cosmetic damage" but looking at the pics in the listing I think it's more than "some" even if it doesn't actually effect the performance of the phone. The damage might be fine for some types of items but for $600 iphone I doubt that most people would find it acceptable.

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Plus there was absolutely nothing in the listing title to indicate there was anything wrong with the phone, either.

[fashunu4eeuh]

OP’s experience is why i do not sell items with any kind of damage. It is happening more often where buyers fail to do their due diligence. They are not bothering to read, and like @reallynicestamps  pointed out, important details can be easily overlooked when one is shopping on the app.

eBay is not an ideal venue for more casual sellers, because of its many rules and policies. Without a solid grasp of eBay governance, the risk of selling here cannot be mitigated. Without this risk management, the seller is placed at a greater disadvantage.

OP didn’t do their homework before listing. The result was unrealistic expectations of the platform and the sale, and incorrect assumptions about what seller protections were/are available. All made worse by choosing to sell an expensive high-risk item (from a high-fraud category).

[toysaver]

Ebay has changed and sellers have to roll with the punches.  If a listing has any sort of damage it's important that be included in the first picture and detailed in the title.

[dbfolks166mt]

     Marketplace is probably a good option for you to pursue. With a no returns policy I am actually surprised you got the item back since apparently you did not voluntarily accept the claim and eBay had to step in. I would have never listed the cell phone on eBay to begin with they are one of the prime targets for every scammer out there and you are/were a fairly new seller. 

[u2_vintage]

This is the best thing to do.

[bonanza125]

When the OP says "Sold an iPhone and had in the description that the back glass was cracked.  Showed in detail in the pics AND did not allow returns. "  My point was that the OP was passing this phone on "As-Is" as the condition. There is an "As-Is" condition when an item is damaged. A used product is like an acceptable product. This condition is below acceptable condition. So in cases like this "As-Is" would have been stated however Ebay still allows the return.

[pickapaper]

Pardon me for being uninformed but why would anyone want to buy a used phone with cracked glass?