We restricted your account because we noticed activity that we believe is a risk to our community.

[infoiurizz]

Hello, my account was restricted for no reason.

How can I find out the reason and fix it. Thank you.?

We restricted your account because we noticed activity that we believe is a risk to our community. 

This restriction means the following: 
- Your selling privileges are temporarily restricted. You won’t be able to create new listings or revise any listings that are live on our site. You also can’t register a new account at this time. 
- If you're a seller participating in managed payments, we are withholding your future payouts. You’ll start getting paid again after you resolve your restriction and your account is reinstated.
- Some of your listings may have been removed. You’ll find details of any listings we removed below. 
- Any fees paid or payable for listings that are ended and/or hidden from search will not be refunded or otherwise credited to your account.

To help us remove the restriction on your account, you’ll need to:
- Provide proof of delivery for all of the items you sold on eBay by uploading tracking. Track items you've sold. 
- Resolve any outstanding issues with buyers through the eBay Resolution Center.
 More specific details are provided below.

Once you complete these requirements, reply to this email, and we’ll review your account. We may ask you to provide additional information during our review. 

We removed the following listings:

[nocoolnamejane]

You have a sparse selling history and have sold multiple pricey items recently. eBay wants to make sure you do possess these items and that your account hasn’t been hijacked.

Follow the process explained in the message to regain your selling privileges and unfreeze your funds (which will most likely still be held for up to 30 days as you are a returning seller selling high value items).

[ckimodog]

What are they asking you? Did they ask you to provide receipts for your items? Some of your feedback isn't helping your issue..can you come back and give us some more info? Thanks.

[janet9988]

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@infoiurizz wrote:

Hello, my account was restricted for no reason.

How can I find out the reason and fix it. Thank you.?

We restricted your account because we noticed activity that we believe is a risk to our community. 

This restriction means the following: 
- Your selling privileges are temporarily restricted. You won’t be able to create new listings or revise any listings that are live on our site. You also can’t register a new account at this time. 
- If you're a seller participating in managed payments, we are withholding your future payouts. You’ll start getting paid again after you resolve your restriction and your account is reinstated.
- Some of your listings may have been removed. You’ll find details of any listings we removed below. 
- Any fees paid or payable for listings that are ended and/or hidden from search will not be refunded or otherwise credited to your account.

To help us remove the restriction on your account, you’ll need to:
- Provide proof of delivery for all of the items you sold on eBay by uploading tracking. Track items you've sold. 
- Resolve any outstanding issues with buyers through the eBay Resolution Center.
 More specific details are provided below.

Once you complete these requirements, reply to this email, and we’ll review your account. We may ask you to provide additional information during our review. 

We removed the following listings:

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Ebay TOLD you what to do in the same message they sent you.

[lakefor94]

eBay stated exactly what you need to do to fix the problem.  Note that this may only be round one. More demands from eBay may follow. They stated that as well.

If eBay notices the false positive feedback you left that buyer, that could be a seller defect against your account. Several defects and you could be suspended for a much longer duration.

[fab_finds4u]

Has a buyer opened a case?

You have to resolve it. You need to provide a return label or a refund if they claim not as described. 

If they claimed they didn't receive it you have to reply with the tracking number showing delivered. Signature delivery on those two items that sold for over $750.

I fear uploading tracking won't be the end of it. Before it's all over they'll probably want to see receipts for the items you've sold.

[skeletonstore]

Did the shipping really cost $150 on that computer case?  Looks like you had a return too.  Did you respond to the case?   It also appears you are waiting until funds go into your bank before shipping the items.  Ebay would probably flag that alone because to them it looks like a potential scam that people used to run. They'd sell something,  sometimes the same item over and over and just walk away with the cash.  The more I think about it,  your handling time, combined with lack of history over the past 12 months is getting you red flagged. Ebay fronts you the shipping cost. You only appear to have 7 transactions over the past 12 months,  one of which you were accused of bait & switch.  Are you entirely sure there were no reasons?  

[714ricki]

So sorry to read that ebay has restricted your account. 

You will need to follow ebay's requests for possible reinstatement. Go to all of your transactions & make sure there is a tracking number uploaded to the transaction & make sure the tracking shows a scanned delivery in the ebay system. Simlutaneously, you need to close out any open returns & disputes. Once you complete the 1st two steps, then ebay will request additional information about the items you sell on the platform. Be prepared to provide invoices showing that you had the items in your possession. They might ask for other information. However, you first need to complete steps 1 & 2. Once those steps are completed, reply back to the ebay message telling them that all items have been delivered & all items show proof of delivery in the transaction details, & that you don't have any open disputes or returns.  If they are satisfied that you have completed those steps, then they will ask for additional information.

Good luck & we hope things are resolved in a timely manner for you.

[luckythewinner]

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@infoiurizz wrote:

Hello, my account was restricted for no reason.

How can I find out the reason and fix it. Thank you.?

Why do you say "for no reason"? The message you got tells you the reason. 

Why are you asking how you can fix it? The message you got tells you how to fix it.

[mam98031]

Before you click on ANY of those links, Contact Ebay and see if they can give you more information.   Does this message appear in your My Messages on Ebay?  If it doesn't, be very careful.  If it is there, then clicking on the links is fine and just follow their instructions.

I would suggest going to Ebay for business on Twitter or Facebook for the best help as the CSRs there are better trained.

Here are your options for contacting Ebay Customer Service.

https://twitter.com/askebay?lang=en

https://www.facebook.com/eBayForBusiness/


If when you use the link below you can only get to the Automated Assistant, type AGENT in the box and hit enter. You will then get more options.

https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851

For the Payment Team
https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&&...

[infoiurizz · Accepted solution]

Hello, thank you for the quick update.

All the items I sold or are selling is really and I have it.

A couple last:

1. Speakers Boss - return in the progress in cause UPS damage the items.

2.Access control panel canceled from the buyer.

3. Cameras sold with positive feedback.

Please let me know if I can do something more to recover my account.

[plc.cnc.zone]

I had the same problem 

and nobody to talk to 

all the items I’m selling are with me 

no cases or negative feedback and shipping via FedEx express 

but nobody to talk to just automated agents unfortunately 

[redmodelt]

Zombie thread the original OP is currently selling. If you have questions or need help, please start your own discussion. Pretty much just read the post above, the answers will be the same or was covered. 

[kh-vince]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.