We are doomed: Instant refund if item is SNAD

[alseyf-73]

When a buyer isn't required to return an item

In some instances, we may not require that an item be returned to the seller. In these situations, we refund the buyer and may seek reimbursement from the seller, for example if:

- The return request was opened because the item was not as described

[postingid7659]

Sounds like eBay's headed for a class action lawsuit. That's theft.  Even if the item is broken or damaged I want it back.  

[jcai2612]

Or buyer hasn’t received item, requests refund, after following up with post office, issue refund and then they receive item. Because you offered the refund, eBay will not reverse it. I can’t even change the feedback that says prompt payment. 

[aldente28]

There is no system in place that simply refunds buyers when they file a NAD claim. That wouldn't work. There has to be more to the story.

Maybe ebay is just reserving their right to make this determination. Note the use of the word "may".

All my NAD cases have been return cases. If memory serves, just one of them actually returned the item, and I issued a refund when I received it. Those who did not return the item, I did not issue a refund, the case was closed in my favor, and my funds were released back to me.

[mam98031]

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@alseyf-73 wrote:

When a buyer isn't required to return an item

In some instances, we may not require that an item be returned to the seller. In these situations, we refund the buyer and may seek reimbursement from the seller, for example if:

- The return request was opened because the item was not as described

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There is much more to this story that you haven't shared.  So what happened?  More details please.  You are simply quoting part of the policies on the subject.  Most of us are aware of the policies.

So why are we "doomed"?  What is causing you to feel that way?  Do you have questions about the policy?  What is going on?

[7198dave]

My buyer who I refunded paid me back. It was all his idea. I didn't ask. He asked me to send an invoice. I've never had a case opened against me. If buyer had any problem, they contacted me first.

[nessiescloset]

same here always want my item back.

[coolections]

@alseyf-73 

Correct. If you say you do not want to accept the return Ebay will oblige your request and let the buyer keep the item. The good news is you do not have to say you do not want the buyer to return the item. Instead you can say return for refund.

[coolections]

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@postingid7659 wrote:

Even if the item is broken or damaged I want it back.  

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@postingid7659 

Good news. You can pay to have your broken item returned. Hopefully you can resell your broken item, or at lease you can throw it in the trash upon arrival.

[mtgraves7984]

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@alseyf-73 wrote:

When a buyer isn't required to return an item

In some instances, we may not require that an item be returned to the seller. In these situations, we refund the buyer and may seek reimbursement from the seller, for example if:

- The return request was opened because the item was not as described

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@alseyf-73 

While the above is true, it doesn't imply 'Instant'. You have the power to direct the case. Be proactive.

[southern*sweet*tea]

Don't you just love it when things are taken out of context?

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

What happens if the seller doesn't respond or won't give me a refund?

Under eBay Money Back Guarantee, the seller has 3 business days to resolve your issue. If you can't come to an agreement, you can ask us to step in and help. We'll review the details of your case and make a decision within 48 hours.

So absolutely Ebay will not require a return when a seller IGNORES a return request. That part is 100% true. If a seller ignores, or tries to fight, a return and the buyer asks Ebay to step in, then YES the buyer will get the refund forced and they are not required to return the item. It's been this way for quite some time now.

[buyselljack2016]

As posted

Out of context.

The policy does not apply to all situations, but has been a policy for years, and years.............

[mtgraves7984]

@buyselljack2016 , @southern*sweet*tea 

I may concede to a refund, but I'd never allow an Instant Refund. I'm just sayin'......

[lasantino]

ebay added the option  never automatically allows a buyer to keep an item without returning. Unless the seller selects that option in the return flow.( for items that cost more to ship back than the were worth)

If a seller doesn't respond to a return request within the 3 days, and the buyer escalates the return request to a case, then ebay reps will often issue  a refund.  

If a seller wants the item back, you have to accept the return .  document any comments or objections you have to the buyers reason in the notes of the return request, but don't ignore the return request.  

When you get the item back, and issue the refund.  That is when a seller needs to report the buyer if it was a misuse of the mbg..(i.e. claiming it was snad).   Even though ebay doesn't give us an update as to what action it took on the buyer..  This ability to report the buyer does seem to be making a difference.   If ebay has evidence that the same buyer is repeatedly misusing the mbg for returns to get out of paying return shipping.  They do end up removing the point against you on your seller metric. it takes a while. but I have seen it happen.

[alseyf-73]

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@alseyf-73 wrote:

When a buyer isn't required to return an item

In some instances, we may not require that an item be returned to the seller. In these situations, we refund the buyer and may seek reimbursement from the seller, for example if:

[- The seller chooses not to accept a return request]

- The return request was opened because the item was not as described

[- The seller did not provide a return shipping label]

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This is simple: The "we may/we refund" means that eBay has stepped in.

Then when eBay looks, and

1. A return request?

2. opened for SNAD?

eBay instantly refunds, and may not require a return.

It's straightforward --> Is this a SNAD return request? --> Yes, instant refund.

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To the other "omitted" "context is necessary" instances, e.g.:

- The seller chooses not to accept a return request

But if the seller did accept the request, then e.g. stalled e.g. RMA --

eBay can step in, and based on SNAD alone, instantly refund:

Don't care that the seller did accept the return request.

- The seller did not provide a return shipping label

But if the seller did provide e.g. the misunderstood Return Service label --

eBay can step in, and based on SNAD alone, instantly refund

Don't care that the seller did provide a return label.

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Obviously, before eBay can step in:

- Accept the return,

- issue the return label, and

- refund within 2 days after delivery.